Job Information
Job Title | Large Loss & Litigation Claims Manager |
Home Department: | Claims |
Employment Status: | Exempt; Full-time |
Schedule: | Flexible Scheduling Opportunities |
Position Location: | Remote Worker (States include: CO, GA, IA, IL, IN, MN, TN, TX, WI) |
This position offers flexible remote/hybrid work scheduling and we are targeting candidates who are located within the 9 states which Society conducts business in. Visit us at https://societyinsurance.com/ to learn more.
Overview
Protecting our policyholders’ dreams, passions, and livelihoods has a direct impact on the communities we serve. We work towards excellence, conduct ourselves with high integrity, and take our work seriously, but not ourselves. Small Details. Big Difference. Find out how you can make a difference with a career at Society.
Society Insurance is seeking an experienced Large Loss & Litigation Claims Manager to join our Claims team. The Large Loss and Litigation Claims Manager is responsible for leading the strategic oversight, direction, and resolution of complex, high-exposure commercial lines claims, including litigated matters and large loss files. This position provides technical guidance and leadership to claims professionals, collaborates with internal stakeholders and outside counsel, evaluates coverage and liability issues, and ensures claims are handled in accordance with company standards, regulatory requirements, and sound claim practices. The role requires strong judgment, advanced claims expertise, effective litigation management skills, and the ability to coach, develop, and support team members while driving fair, timely, and financially responsible claim outcomes.
About the Role
- Collaborates with Underwriting, Risk Control, and Marketing by providing feedback on claims trends.
- Builds, maintains, and monitors key litigation metrics that drive strategic results that align closely with the pre-suit file handlers and management team in Claims.
- Utilizes department key performance measures and audit results as a tool for coaching adjusters.
- Monitors state and department results and making adjustments to strategy as needed.
- Maintains staff by recruiting, selecting, and training employees. Develops staff by coaching, mentoring, training, and providing personal growth opportunities.
- Provides staff with recommendations and actions to take when reviewing and analyzing damages, coverages, and liability issues.
- Provides quality service by maintaining claims support quality and customer service standards, analyzing, initiating audits, and recommending system improvements.
- Reviews department-related expenses for reasonableness and necessity.
- Accomplishes claims support operations by managing claims support process; evaluating work results; and enforcing claims support productivity standards.
- Approves coverage counsel when needed and oversees training and development of House Counsel in being lead defense on cases.
- Identifies the best use for House Counsel and identifies metrics to evaluate performance.
- Directs defense of policyholders, legal guidance for claim representatives and company legal needs, or industry legal involvement.
- Conducts audits on large losses and suit files; creates an audit database that focuses on expense control methods and key skills and/or strategies needed for successful resolution of suit cases.
- Maintains a trial calendar and monitors cases for early review of pre-trial reports, conducts strategizing sessions with claim representatives, and submits case strategy to Claims Director.
- Manages litigation, processes and procedures, and vendor utilization and expense management.
- Creates a review process of large exposure losses to ensure regular interaction with the claim representative and manager and ensures direction and strategy is clearly documented.
- Provides Claims Director status updates of teams’ cases with resolution strategies and provides updates on all projects including hurdles and resource needs.
- Provides legal updates and jury verdict results to Claim Managers on a quarterly basis.
- Develops training programs and identifies expert speakers to address training needs of the department, and creates and educates department on litigation reduction programs.
- Identifies, creates, and maintains monthly, quarterly, and annual reports needed by the Claims Director and department managers.
About You
- You enjoy coaching developing others.
- You make timely decisions and take appropriate action – even when information is incomplete.
- You assign responsibilities effectively and empowers others to take ownership.
- You achieve goals by taking action, staying focused, and holding yourself and others accountable.
- You use data, evidence, and sound judgment to make informed decisions.
- You build commitment and morale while navigating organizational dynamics.
- You design and improve processes to enhance efficiency and results.
- You foster collaboration and trust to help teams work toward shared goals.
What it Will Take
- Bachelors degree in business or related field and 10 years of experience in the direct handling of large loss and litigated files
OR
14 years of experience in the direct handling of large losses, litigated files and/or large property claims including investigations of auto accidents, liability claims, and fire losses (cause-and-origin) and subrogation. - Experience managing a team of claim representatives.
- Ability to obtain and maintain proper licensing prior to handling a state where Society requires it.
- Demonstrated commitment to ongoing professional development through on-the-job learning, insurance designations, seminars, conferences, or other relevant learning opportunities.
- Valid driver’s license and a satisfactory driving record.
- Strong organizational skills and excellent verbal and written communication skills.
- At least 5 years of experience managing a team of claims representatives highly desirable.
What Society Can Offer
- Comprehensive Benefits Package: Salary with bonus plan; health, dental, life, and vision insurance
- Retirement: Traditional or Roth 401(k) Defined Contribution Plan PLUS Profit-Sharing Plan
- Work-Life Balance: Company-paid holidays; flexible scheduling; PTO; telecommuting options
- Education: Career Coaching; company-paid courses; student loan and tuition reimbursement
- Community: Charitable Match; paid volunteer time; team sponsorships
- Wellness: Employee Assistance Program; wellness initiatives/rewards; health coaching; and more
Society Insurance prohibits discrimination and harassment of any type against applicants and employees on the basis of race, color, religion, sex, national origin, age, handicap, disability, genetics, veteran status or military service, marital status or sexual orientation, gender identity or expression, or any other characteristic or status protected by federal, state or local laws. Society Insurance also provides reasonable accommodations to qualified individuals with disabilities in accordance with the requirements of the Americans with Disabilities Act and applicable state and local laws.
