Role overview

Qualifications

Proven experience in partnership management or business development
Strong communication and relationship-building skills
Ability to work collaboratively across departments
Demonstrated ability to grow partner revenue

Responsibilities

Build and grow a revenue-generating portfolio of agency, affiliate, and solution partners
Source and generate new partnership opportunities via marketplaces and conferences
Represent Tidio at industry events
Own partner onboarding and activation

Key facts

Remote from: Poland
Full time
Senior (5-10 years)
Partnerships Manager (Marketplace)
English

Hard skills

Revenue Growth Sales Enablement Event Processing Language Performance Analytics Project Collaboration Affiliate Marketing Solution Selling

Other skills

Relationship Building
Communication
Teamwork
Negotiation
Problem Solving

About the company

Tidio

Computer Software / SaaS

Tidio is a customer experience tool that helps small businesses serve their clients efficiently. Our flagship product is a live chat app powered by chatbots used by over 510 million unique users around the world. We use our expertise to build products that give our customers autonomy and full ownership of their communication. We want Tidio to be simple and fair, which means easy-to-use tools and transparent pricing. This is only possible because our product reflects the company and the way we work. We trust each other and work with a high degree of autonomy. We are fair and transparent, so that everyone is on the same page. And we are not just avid learners, we are eager to share our expertise with each other. Working at Tidio means having an impact on thousands of companies and millions of their users. But they aren’t the only ones who can grow with us. By joining Tidio, you can grow, too! #GrowWithTidio 🚀

Company details

Company typeSME

IndustryComputer Software / SaaS

Company size51 - 200

Links

Website LinkedIn See all jobs

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

Location: Europe, remotely.

Contract: B2B or Contract of Employment (via EOR)

Salary: 17.200 PLN - 25.200 PLN on B2B | 4.000 EUR - 6.000 EUR on B2B or equivalent on contract of employment

Tidio is the customer service platform that aligns AI and people, so businesses can scale without losing trust or the human touch. Our goal is to help entrepreneurs grow by making customer service more efficient while keeping it helpful.
Working at Tidio means impacting thousands of companies and millions of their users. But our clients are not the only ones who can grow with us. By joining Tidio, you can grow, too!

A few facts about us:

Our product is one of the world's leading AI customer service solutions, and our goal is to become no. 1
We are among the Top 50 AI and Customer Service Products in G2’s Best Software Awards 2024.
We currently rate at 4.7/5 in both Shopify and G2.
Our ML team was among the first in the world to launch an AI agent - (Lyro) for customer service! 🌍
Every month, our widget is viewed by 350 million unique users, which is 4% of the global population.

Currently, we hire over 150 fantastic people.

This role will focus on growing Tidio’s partner revenue by acquiring new agency and technology partners, strengthening existing relationships, and representing Tidio at key events across the region. You'll play a critical role in scaling one of our most important growth channels and have the opportunity to make a lasting impact on our European partnership strategy.

You'll report to the Chief of Staff, work closely with sales, product, and marketing, and be one of the crucial specialists who decides what our partner ecosystem looks like in two years.

As a Partnership Manager, you’ll:

Build and grow a revenue-generating portfolio of agency, affiliate, and solution partners
Source and generate new partnership opportunities via marketplaces, ecosystem listings (e.g., Zendesk, Shopify), outbound outreach, and conferences
Represent Tidio at industry events
Own partner onboarding and activation
Build and deepen long-term partner relationships to drive retention and growth
Track partner performance, referrals, and milestone bonuses
Maintain CRM hygiene and provide regular reporting on partner pipeline and revenue contribution
Coordinate with Finance to validate payouts and ensure accurate commission processing