Key Facts

Remote From:

Brazil

Category: Loyalty Marketing Manager

Full time

English

Hard Skills

Query Planning Transaction Monitoring User Advocacy

Other Skills

•
Relationship Management
•
Organizational Skills
•
Accountability

Roles & Responsibilities

Fluent in English with strong communication skills
Accountable and reliable in problem-solving
Service-oriented mindset
Judgment and discretion in decision-making

Requirements:

Act as the primary advocate and concierge for top-tier players
Conduct outbound calls for check-ins and feedback
Resolve player inquiries regarding rewards and loyalty programs
Monitor and facilitate withdrawal requests for players

Discover Exceptional Opportunities Worldwide

About Discover Exceptional Opportunities Worldwide

Are you tired of boring, traditional recruitment companies? Do you wish there was a recruitment company that was actually fun and enjoyable to work with? Well, now there is! Introducing Bullfinch Recruitment, the hottest new recruitment company on the block. We're doing recruitment differently, with a focus on fun, innovation, and technology. We know that recruitment can be a stressful and time-consuming process. That's why we're here to make it as easy and enjoyable as possible for both businesses and candidates. Here's what sets us apart from other recruitment companies: • For us innovation in recruitment is key in finding the right talent, we don’t just wait hoping candidates will apply or have a rolodex of CVs that we shove at people. Each role for us is unique and we headhunt to get the right person for the role. It’s not just about filling the role and getting a bum on a seat and an invoice in an inbox…it’s about making sure that the candidate is right for the company, but that also the company is right for the candidate. Continuous relationships with our partners and our candidates is key. • We have a dedicated team of recruitment experts who are passionate about helping businesses and candidates succeed. • We provide an end to end managed service from research, marketing, sourcing and screening, interview management, offer management and notice period management. Along with at no additional cost ongoing services provided which surpass the offerings from your normal recruitment agencies such as access to our Applicant Tracking System (ATS), weekly insights reporting and regular check ins with the hiring team. So, if you're looking for a recruitment company that is not a grind to work with, in fact will make your recruitment lives a lot easier, more fun and more successful while also helping you find the right talent or the right job, then contact Bullfinch Recruitment today!

Founded: 2018

Company size: 2 - 10

Website LinkedIn See all jobs →

Job description

As an Loyalty Experience Manager, you will be the dedicated point of contact for our most loyal players. This is a high-impact, relationship-driven role where your primary objective is to provide a premium experience for our most loyal players amongst the community. You will be building genuine rapport, anticipating needs, and ensuring our most valued users feel recognized and rewarded.

What you'll do

● Relationship Management: Act as the primary advocate and concierge for a portfolio of top-tier players, maintaining regular contact via phone and digital channels to ensure long-term loyalty.

● Proactive Outreach: Conduct outbound calls to check in with players, offer reassurance, and gather feedback to ensure their experience remains world-class.

● Query Resolution: Act as the subject matter expert for all player inquiries regarding rewards, loyalty programs, and account benefits, providing swift and professional resolutions.

● Transaction Oversight: Monitor and facilitate withdrawal requests for your players, ensuring a smooth, prioritized, and efficient experience.

● Bespoke Offerings: Use your knowledge of player preferences to create and deliver unique, tailored rewards and incentives that resonate with their specific interests.

● Player Advocacy: Collaborate with internal teams to ensure your players' feedback is heard and that their specific needs are met across all touchpoints of the business.

What we're looking for

● Interpersonal Excellence: Fluent in English who can communicate with confidence and empathy over the phone and via written channels.

● Accountability: You take pride in owning a problem from start to finish. You are reliable and follow through on every promise made to a player.

● Service-Oriented Mindset: You enjoy going the extra mile to turn a standard interaction into a memorable experience.

● Discretion & Judgment: Ability to make informed decisions regarding custom rewards and player requests within company guidelines.

● Organizational Skills: Capable of managing multiple player accounts and requests simultaneously without losing focus on detail or quality.

Why you'll thrive here Experience our high-pace, high-growth culture where every challenge sharpens your skills and pushes boundaries. You'll have complete ownership and

accountability to build something extraordinary from scratch—setting new industry standards while seeing direct impact from day one.

Our ego-free collaboration means your ideas count in a flat hierarchy where toxic behavior doesn't fly. Your work creates real purpose and impact, directly contributing to outstanding experiences for millions worldwide. Plus, enjoy meaningful rewards and flexibility—competitive incentives, team trips to gaming expos, and autonomy to work in ways that suit you while meeting ambitious goals.

Equal Opportunities We hire for skills, drive, and fresh thinking—nothing else. Your background, career path, or personal characteristics will never be barriers here. Non-traditional journeys welcome—diverse perspectives fuel our innovation and edge.

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