Meeting Services Specialist (APAC)

About KUDO

KUDO is a Series A tech start-up based in New York. As the world leaders in live speech translation technology, we enable individuals and organizations across every continent to communicate with each other in any language—on any platform. What's our secret? A marketplace of 12,000 professional interpreters, combined with a Patented AI Speech Translator. If you are looking for an exciting, high-growth start-up environment and the chance to contribute to a global mission to spread language accessibility through innovation, check us out at kudo.ai.

Our Team 

While KUDO is headquartered in New York, our remote team is globally distributed and culturally diverse, with employees spanning every continent. We have teams, partners, and customers across North America, Europe, Asia, and South America. We are eagerly seeking talented individuals to join us in our vision to give everyone the power to understand and be understood in their own language. And being a Series A start-up, we can guarantee hard work but a lot of virtual socials, competitions, learning opportunities, and fun along the way.

The Opportunity

The Meeting Services Specialist position is an outstanding opportunity to join a vibrant, disruptive technology company operating a cloud-based platform for multilingual web conferences, online meetings, live events, and more. In this role, you will help facilitate client meetings, ensuring they have dedicated support to make their meeting a success. You will also collaborate closely with all departments across KUDO to create a seamless customer experience.

**You must be physically based in Asia to apply for this role. Candidates from India and Australia/NZ are not eligible for time zone reason**

Primary Responsibilities

• Project management of client's meetings and events
• Meeting logistics, discovery calls, and meeting rehearsals
• Scheduling support personnel
• Tracking and monitoring of meetings and personnel
• Scheduling and support through the platform backend
• Training and management of meeting operators
• Client Management Support: Liaising with Client Managers and Account Executives to coordinate client handovers.
• Working with the Client Management team to improve and refine the client journey and onboarding process.

Minimum Requirements

• BA/BS degree
• Experience with live events / professional services
• Relevant experience supporting customers and internal stakeholders
• Strong analytical ability and ability to prioritize multiple projects
• Salesforce experience and knowledge of enterprise SaaS tools are a plus
• Ability to adapt and learn new tools fast (experience with Monday.com is a plus)
• Excellent troubleshooting, problem-solving, project management, interpersonal and organizational skills
• SaaS and B2B experience preferred
• You share our values and work in accordance with those values
• Knowledge/experience working with simultaneous interpreters is a huge plus