Key Facts

Remote From:

Category: Client Service Specialist (Customer Care)

Full time

English

Hard Skills

Project Management Client Services Software As A Service (SaaS) B2B Advertising Salesforce Enterprise Application Software Monday.com Live Streaming Human Services

Other Skills

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Troubleshooting (Problem Solving)
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Problem Solving
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Scheduling
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Social Skills
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Organizational Skills
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Analytical Skills
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Prioritization

Roles & Responsibilities

BA/BS degree
Experience with live events / professional services
Relevant experience supporting customers and internal stakeholders
Strong analytical ability and ability to prioritize multiple projects

Requirements:

Project management of client's meetings and events
Meeting logistics, discovery calls, and meeting rehearsals
Scheduling support personnel
Training and management of meeting operators

KUDO

About KUDO

“Wouldn’t life be easier if video conferencing platforms had a button that let every participant speak and listen in whatever language they want?” Enter KUDO, the team bringing effortless multilingual communication to virtual or hybrid meetings and events. At KUDO, our mission is to create a world in which everyone has the power to understand and be understood in their own language. It’s our job to empower organizations of all sizes to collaborate more efficiently, with greater inclusivity, and on an international scale. Through our own specialized platform – or our integrations with most major video conferencing providers – KUDO allows all meeting, webinar or event participants to select their preferred language and hear and speak in this language in real-time. To power this virtual or hybrid multilingual experience, we offer two interpretation solutions: 1. Professional human interpretation Our network of 12,000 professional interpreters can be booked on-demand via KUDO’s award-winning Interpreter Marketplace, and cover 200+ bi-directional spoken and sign languages. Depending on the type of meeting or event you are running, our team will match you with an interpreter who specializes in the subject matter and languages (including regional variants) that you need. From your chosen video conferencing platform, the voice of that interpreter will then be accessible via a drop-down Language Selector. 2. KUDO AI Speech Translator For one-to-many communication settings like webinars, L&D, training, All Hands meetings, and international events, we also offer a speech-to-speech translation solution. Powered entirely by AI, our recently launched Speech Translator delivers real-time, multilingual captions and audio in 28+ languages (one direction only) to your video conferencing screen. No having to record your sentences then play them back one-by-one; KUDO AI will translate your voice and the voice of your listeners in real-time – in the most natural way possible.

Founded: 2018

Company size: 51 - 200

Website LinkedIn See all jobs →

Job description

About KUDO

KUDO is a Series A tech start-up based in New York. As the world leaders in live speech translation technology, we enable individuals and organizations across every continent to communicate with each other in any language—on any platform. What's our secret? A marketplace of 12,000 professional interpreters, combined with a Patented AI Speech Translator. If you are looking for an exciting, high-growth start-up environment and the chance to contribute to a global mission to spread language accessibility through innovation, check us out at kudo.ai.

Our Team

While KUDO is headquartered in New York, our remote team is globally distributed and culturally diverse, with employees spanning every continent. We have teams, partners, and customers across North America, Europe, Asia, and South America. We are eagerly seeking talented individuals to join us in our vision to give everyone the power to understand and be understood in their own language. And being a Series A start-up, we can guarantee hard work but a lot of virtual socials, competitions, learning opportunities, and fun along the way.

The Opportunity

The Meeting Services Specialist position is an outstanding opportunity to join a vibrant, disruptive technology company operating a cloud-based platform for multilingual web conferences, online meetings, live events, and more. In this role, you will help facilitate client meetings, ensuring they have dedicated support to make their meeting a success. You will also collaborate closely with all departments across KUDO to create a seamless customer experience.

**You must be physically based in Asia to apply for this role. Candidates from India and Australia/NZ are not eligible for time zone reason**

Primary Responsibilities

Project management of client's meetings and events
Meeting logistics, discovery calls, and meeting rehearsals
Scheduling support personnel
Tracking and monitoring of meetings and personnel
Scheduling and support through the platform backend
Training and management of meeting operators
Client Management Support: Liaising with Client Managers and Account Executives to coordinate client handovers.
Working with the Client Management team to improve and refine the client journey and onboarding process.

Minimum Requirements

BA/BS degree
Experience with live events / professional services
Relevant experience supporting customers and internal stakeholders
Strong analytical ability and ability to prioritize multiple projects
Salesforce experience and knowledge of enterprise SaaS tools are a plus
Ability to adapt and learn new tools fast (experience with Monday.com is a plus)
Excellent troubleshooting, problem-solving, project management, interpersonal and organizational skills
SaaS and B2B experience preferred
You share our values and work in accordance with those values
Knowledge/experience working with simultaneous interpreters is a huge plus