Key Facts

Remote From:

Japan

Full time

Mid-level (2-5 years)

English

Hard Skills

Customer Relationship Management Project Management Issue Management Financial Needs Assessment Contract Management

Other Skills

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Communication
•
Problem Solving
•
Teamwork

Roles & Responsibilities

Bachelor's or Master's Degree or equivalent
Post-graduate, certification and/or license may be required
Typically, at least 4+ years relevant experience for entry into this level

Requirements:

Provides pre-sales and/or post-sales consulting to benefit Agilent customers
Manages and coordinates the end-to-end customer experience
Resolves customer service issues for complex accounts
Acts as a liaison between customers and appropriate internal organizations

Agilent Technologies

Biotech: Biology + Technology

About Agilent Technologies

Agilent customers are finding new ways to treat cancer, ensure food, water, air, and medicine quality and safety, discover new drug treatments, research infectious diseases, and create alternative energy solutions for a greener planet. From start to finish, we have them covered with our vast product solutions and services portfolio. Around the world, Agilent’s people bring innovations, technologies, and services to the forefront of science. Our teams design and manufacture a wide array of advanced analytical, research, and diagnostic solutions and tools for use inside and outside laboratories. Additionally, the unique expertise of Agilent’s CrossLab and technical teams provides valuable insight and support to our customers, helping them fully optimize their laboratories and resources to better focus on what's important: bringing great science to life. In fiscal 2022, Agilent Technologies generated revenue of (US) $6.85 billion.

Company type: XLarge

Industry: Biotech: Biology + Technology

Founded: 2018

Company size: 10001

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Job description

Job Description

Provides pre-sales and/or post-sales consulting to benefit Agilent customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.

Manages and coordinates the end-to-end customer experience (from order to installation) by applying broad knowledge of customer situations, company processes, local laws, financial requirements, and international compliance requirements related to customer sales contracts and product shipment.

Resolves customer service issues for complex, multi-country or multi-regional accounts.

Acts as a liaison between customers and appropriate internal organizations such as Sales, Manufacturing, Logistics and Service Delivery to resolve customer inquiries.

Influences changes to production and/or shipping schedules and price changes.

May identify and follow up on business opportunities.

May be responsible for project management of country, regional or multi-country projects.

May require ability to read/write in one or more languages.

Qualifications

Bachelor's or Master's Degree or equivalent.

Post-graduate, certification and/or license may be required.

Typically, at least 4+ years relevant experience for entry into this level.

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.