Senior Account Manager (m/f/d)

As our Senior Account Manager, you won't just manage accounts. You'll own the full commercial cycle - from the first discovery conversation through to activation, expansion, and long-term customer growth. This is a commercially driven, consultative role for someone who combines the diagnostic instinct of a great salesperson with the operational depth of a true customer partner.

Your Role

• Own commercial targets and revenue growth:You carry a book of business with clear account management and revenue targets. You are responsible for growing the value of your accounts, through activation of new customers, expansion of existing ones, and proactive outreach to leads in our pipeline.
• Run discovery and drive deals forward:You take ownership from the first conversation: running structured discovery, understanding the customer's recruitment workflows and challenges, and guiding them toward the right commercial model.
• Own the full customer lifecycle: You own the relationship end to end, stepping in dynamically when data signals an opportunity or a need. From discovery through contracting, onboarding, activation, and expansion.
• Drive data-led expansion: You use platform usage data and market signals to spot off-platform spend, underutilized potential, and expansion opportunities before customers ask. You engage proactively, based on insights, not calendars.
• Act as a trusted advisor: You represent GOhiring as a strategic partner in every customer interaction, and you feed structured customer and market insights back to Product and Operations internally.
• Scale the playbook: You help build and refine our Activation & Expansion playbook, commercial workflows, and the tech-touch motion that allows our product to guide customers forward between human touch-points.
• Own escalations with confidence: You lead customer communication during incidents and escalations, coordinate cross-functionally, and maintain trust throughout.