Technical Account Manager (LATAM)

Location

Remote – LATAM

About Cynet:

Cynet is a leading cybersecurity platform built to empower security teams with comprehensive, automated protection. Combining XDR, SOAR, vulnerability management, deception technology, and managed detection and response (MDR) into a single platform, Cynet helps organizations detect, prevent, and respond to cyber threats quickly and effectively.

We're looking for a customer-focused and technically skilled Technical Account Manager (LATAM) to join our growing team in LATAM. In this role, you'll own the onboarding experience for new customers, helping them deploy, configure, and adopt Cynet successfully while ensuring they achieve rapid time-to-value and establish a strong security foundation.

This position is primarily focused on onboarding execution while also contributing to customer enablement, security best practices, and long-term product adoption.

What You'll Do

Customer Onboarding

• Own and execute the end-to-end onboarding journey, from post-sale handoff through onboarding completion.
• Lead technical deployments, platform configuration, integrations, and feature activation aligned with security and operational best practices.
• Deliver onboarding workshops, training sessions, and enablement programs for customers and partners.
• Drive rapid time-to-value by helping customers achieve meaningful adoption early in their lifecycle.
• Identify onboarding risks, including technical, operational, and engagement challenges, and proactively drive resolution.
• Act as a technical escalation point during onboarding, coordinating with Support, Product, and R&D teams when needed.
• Track onboarding milestones, progress, and risks while maintaining clear communication with stakeholders.

Security Assurance & Customer Success

• Guide customers on secure platform configuration and cybersecurity best practices.
• Support customers in improving their security posture through recommended configurations and feature adoption.
• Partner closely with Customer Success Managers to ensure a seamless transition from onboarding to ongoing success.
• Educate customers and internal stakeholders on risk reduction strategies and optimal product usage.
• Identify configuration gaps, adoption challenges, and security risks, and recommend remediation plans.
• Contribute to customer retention and expansion efforts by reinforcing product value and business outcomes.
• Provide actionable feedback to Product, Support, and R&D teams based on customer onboarding experiences and usage insights.

Process Improvement & Operational Excellence

• Help define and optimize onboarding methodologies, playbooks, and best practices.
• Contribute to scalable customer journey processes across onboarding and early lifecycle stages.
• Share customer insights and trends to drive continuous improvement initiatives.
• Collaborate cross-functionally to improve operational efficiency, consistency, and customer outcomes.

What We're Looking For

Required Qualifications

• 3–5+ years of experience in technical onboarding, implementation, deployment, solutions engineering, technical account management, customer success engineering, or similar customer-facing technical roles.
• Experience leading deployment, configuration, and integration projects for SaaS platforms.
• Strong understanding of cybersecurity concepts and experience engaging customers in security-focused discussions.
• Proven ability to work directly with customers in a technical advisory capacity.
• Excellent communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.
• Experience identifying and mitigating security risks across customer environments.
• Familiarity with Salesforce or similar CRM/customer management platforms.
• Strong project management, organizational, and execution skills.
• Fluent English communication skills (written and verbal).
• Ability to manage multiple onboarding projects simultaneously in a fast-paced environment.
• Highly organized, detail-oriented, proactive, and accountable.

Nice to Have

• Experience with XDR, EDR, MDR, SIEM, vulnerability management, or other cybersecurity platforms.
• Additional languages such as Spanish or Portuguese.
• Security certifications such as CISSP, CISM, CCSP, Security+, or equivalent.
• Experience working with channel partners, MSPs, or MSSPs.

Why Join Cynet?

• Join one of the fastest-growing cybersecurity companies in the market.
• Work with cutting-edge security technologies and a global customer base.
• Make a direct impact on customer success, security outcomes, and product adoption.
• Collaborate with talented teams across Customer Success, Product, Support, and R&D.
• Enjoy a remote-first environment with opportunities for professional growth and development.