Role overview

Qualifications

Bachelor's degree in Business Administration, Economics, Engineering or related discipline
Experience in Sales/Sales Operations/Data Research position
Strong proficiency in English
High proficiency in Microsoft Excel

Responsibilities

Conduct fact-driven research into corporate structures and projects to ensure CRM data reflects reality
Respond to 'Market Research Request' app inquiries about the global user base
Create and update records within the C4C CRM software to maintain high data quality standards
Interface with research partners to clarify or correct information regarding global projects

Key facts

Remote from: Romania
Full time
CRM Executive
English

Hard skills

Data Science Database Management

Other skills

Microsoft Excel
Detail Oriented
Analytical Thinking
Communication
Collaboration

About the company

Freudenberg Group

Freudenberg is a global technology group that strengthens its customers and society long-term through forward-looking innovations. Together with its partners, customers and research institutions, the Freudenberg Group develops leading-edge technologies and excellent products and services for about 40 markets and for thousands of applications: seals, vibration control components, technical textiles, filters, specialty chemicals, medical products and the most modern cleaning products. Strength of innovation, strong customer orientation, diversity, and team spirit are the cornerstones of the Group. The 170-year-old company holds strong to its core values: a commitment to excellence, reliability and pro-active, responsible action. In 2022, the Freudenberg Group employed more than 51,000 people in some 60 countries worldwide and generated sales of more than €11.7 billion. Learn more about us and visit our digital home at freudenberg.com and read the stories that make us Freudenberg. Visit and follow us at www.freudenberg.com https://www.instagram.com/freudenberg.group/ www.youtube.com/FreudenbergGroup www.facebook.com/freudenberggroup *** Netiquette *** We look forward to receiving your comments and posts. On behalf of all users, we ask for constructive contributions, mutual respect, courtesy and tolerance. All contributions will be checked and we reserve the right to delete contributions. This applies in particular to unlawful content, incorrect statements, advertising for third parties, spam or slander. In addition, we reserve the right to remove comments that are otherwise inappropriate or incorrect. Contributions made by external users do not necessarily reflect Freudenberg’s opinion. Please find our data protect information here: https://www.freudenberg.com/fileadmin/downloads/english/2020-11_DataProtectionInformation_SocialMedia_EN.pdf

Company details

Company typeXLarge

Company size10001

Links

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Job description

Working at Freudenberg: We will wow your world!

Responsibilities:

Data Research: Conduct fact-driven research into corporate structures and projects to ensure CRM data reflects reality;
Request Management: Respond to "Market Research Request" app inquiries about the global user base. Proactively collaborate with internal users to clarify request details, maintaining a high standard of service within a 24-hour SLA;
Database Maintenance: Create and update records within the C4C CRM software to maintain high data quality standards;
Partner Coordination: Interface with research partners (e.g., Industrial Info Resources - IIR) to clarify or correct information regarding global projects.

Qualifications:

Bachelor's degree in Business Administration, Economics, Engineering or related discipline;
Experience in Sales/Sales Operations/Data Research position;
Strong proficiency in English;
Hand-on experience with C4C (SAP Cloud for Customer) is highly preferred, ideally within a Sales or Sales Support function;
High proficiency in Microsoft Excel;
Analytical mindset, attention to detail, and the ability to engage with users to clarify technical requests.

‎ ‎

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

Freudenberg Business Services SRL