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Field Service Engineer

Role overview

Qualifications

  • Minimum 3 years of Industry relevant work experience in a similar role
  • Good mechanical, electronics, and electrical experience
  • Knowledge of assembly level fault detection and testing
  • Customer focused with good communication skills

Responsibilities

  • Provide professional field service support for Molecular Devices products
  • Perform installations, service repairs, and preventative maintenance
  • Troubleshoot and maintain high-performance bio-analytical measurement and research instrumentation
  • Support customer service inquiries and contribute to scientific discoveries

Key facts

Other skills

  • Troubleshooting (Problem Solving)
  • Customer Service
  • Mechanical Aptitude
  • Problem Solving
  • Communication
  • Critical Thinking

About the company

Integrated DNA Technologies logo

Integrated DNA Technologies

Biotech: Biology + Technology

Company details

Company typeLarge
IndustryBiotech: Biology + Technology

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Job description

Field Service Engineer

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Molecular Devices, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. 

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

Join Molecular Devices and help drive scientific discovery for life science customers in academia, biotech, pharma, and government. Our automated and AI-enabled technology empowers researchers to tackle complex questions and gain deep insights, accelerating the development of safer, more effective therapeutics. As part of our team—rooted in collaboration, authenticity, and innovation—you’ll ultimately contribute to groundbreaking science that enhances lives globally and shapes a healthier future for all.

Job Summary:

We are looking for a Field Service Engineer based in the Netherlands and able to work remote with technical support across the central region. This position reports to the EU Central Field Service Manager and is part of the Field Service team and requires weekly travels.

The Field Service Engineer (EU Central) will provide professional field service support for Molecular Devices products, performing to agreed service levels for all customers within the assigned territory. This will include installations, service repair and preventative maintenance for Molecular Devices instruments. 

You will join a team of dedicated Field Service Professionals, contributing to our success by utilizing critical thinking to analyze and solve problems, implementing suitable solutions. You will consistently provide timely, high quality, on-site troubleshooting and maintenance services for high-performance bio-analytical measurement and research instrumentation.

Key Responsibilities:

  • Become proficient in the support of our world class products so that you can provide consistent, world class services and support to our customers.

  • Take responsibility for assigned customer service inquiries, repairs, installations, preventative maintenance and OQ schedules.

  • Support our customer to fast-track scientific discoveries, as you help us pave the way for advanced disease detection, drug discovery, and therapeutic development, crucial for improving human health and wellness.

The essential requirements of the job include:

  • Minimum 3 years of Industry relevant work experience in a similar role

  • Good mechanical, electronics, and electrical experience and knowledge of assembly level fault detection and testing (Instrument specific training will be provided).

  • Applicants must be customer focussed, able to communicate well and able to work independently, taking ownership of issues from beginning to end.

Travel, Motor Vehicle Record & Physical/Environment Requirements:

  • Ability to travel – Minimum of 80% utilization. Regular overnight travel will be required, within primarily the France Region. With occasional travel to other locations for training and to assist other service teams, as the need arises.

  • Must have a valid driver’s license with an acceptable driving record

It would be a plus if you also possess previous experience in:

  • IT, computer and network management

  • Cellular Imaging Products diagnostics and repairs

  • Working in a Lab environment

Molecular Devices, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

At Molecular Devices we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Molecular Devices can provide.

#LI-EB1

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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