Role overview

Qualifications

Fluency in Dutch (advanced level) is mandatory
Strong communication and conflict resolution skills
Calm and solution-oriented under pressure
Experience in customer service or hospitality preferred

Responsibilities

Handle check-in and pre-arrival queries
Resolve issues during stay (cleaning, maintenance, electricity, heating, water, key issues, spa/pool concerns, meter readings, damages)
Manage post-stay concerns (extra charges, refunds, consumption costs, double payments, security deposit issues)
Coordinate with internal teams and homeowners for timely issue resolution

Key facts

Remote from: Anywhere
Full time
Customer Service / Support Representative
Dutch

Hard skills

Conflict Resolution

Other skills

Problem Solving
Communication
Customer Service
Hospitality
Empathy
Professionalism
Calmness Under Pressure

About the company

Silver Bell Group

Silver Bell Group is providing professional BPO services to clients worldwide. Their peace of mind is our business! We bring outsourcing to a whole new level by creating a special team exclusively dedicated to each of our clients. This enables them not to bother with all the business procedures and protocols of managing the workforce and allows them to focus on their core business. With our help entrepreneurs save not only time but also on average 62% of all costs in comparison to having in-house teams. We constantly search, train, and manage the best talents, to match them with reputable entrepreneurs who shape the future of business. We believe the best talents from South and East Europe, when put in a strong positive environment with top-notch management, can help innovative start-ups worldwide achieve greatness beyond measure! We prove that every day since 2014!

Company details

Company typeScaleup

Company size201 - 500

Links

Website LinkedIn See all jobs

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Job description

This is a remote position.

Silver Bell Group is a dynamic fast-expanding outsourcing company where recruitment is an operational driver and not just a support function. We support 50+ international clients across different industries by building, managing and leading teams for them.

We are currently hiring a Customer Support Agent – Service Support (Dutch language) for our client in the hospitality industry, to manage guest and homeowner queries before arrival, during stay, and post-departure. This is a voice-based role requiring strong problem-solving skills and the ability to handle complaints professionally.

Key Responsibilities:

Handle check-in and pre-arrival queries
Resolve issues during stay (cleaning, maintenance, electricity, heating, water, key issues, spa/pool concerns, meter readings, damages)
Manage post-stay concerns (extra charges, refunds, consumption costs, double payments, security deposit issues)
Coordinate with internal teams and homeowners for timely issue resolution
Handle escalations calmly while protecting brand reputation and guest trust
Maintain accurate documentation of all interactions

Candidate Profile:

Strong communication and conflict resolution skills
Fluency in Dutch (advanced level) is mandatory
Calm and solution-oriented under pressure
Experience in customer service or hospitality preferred
Ability to manage complaints with empathy and professionalism

Working Hours:

Remote position
Shift 1: 09:00 AM – 05:00 PM CET
Shift 2: 02:00 PM – 10:00 PM CET
Two rotational days off per week