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Operations Specialist

Key Facts

Remote From: 
Full time
Mid-level (2-5 years)
English

Other Skills

  • Microsoft Excel
  • Quick Learning
  • Independent Thinking

Roles & Responsibilities

  • 3–4 years of experience in provider data operations and publisher platform management
  • Understanding of US healthcare context and provider data
  • Experience with Google Business Profile, Bing Places, or Apple Maps
  • Comfortable with Postman or HTTP clients for API-level investigation

Requirements:

  • Research, validate, and map unmatched provider profiles to Google Business Listings
  • Monitor daily incoming flat file data and resolve unmatched provider records
  • Investigate root causes of profile syndication failures
  • Troubleshoot publishing failures across various platforms

Job description

This is a remote position.

Experience Level 


This role is ideal for operations professionals with 3–4 years of experience in provider data operations and publisher platform management. 
  • Healthcare domain — prior exposure to US health systems and provider directories is a good to have; ability to grasp it quickly is a must 
  • Quick learner — picks up new tools, documentation, and internal systems fast without hand-holding 
  • US team overlap — comfortable working a shift starting around 3 PM IST to align with the US team 


 

What You’ll Do as an Operations Specialist 

  • Own the Backlog: Research, validate, and map 3,000 unmatched provider profiles to their correct Google Business Listings within a defined timeline. 
  • Keep the Queue Clean: Monitor daily incoming flat file data and resolve new unmatched provider records before they pile up. 
  • Dig Into Root Causes: Investigate why profiles fail to syndicate — not just fix the symptom, but understand what is actually causing the mismatch. 
  • Work Across Publishers: Troubleshoot publishing failures on Google Business Profile, Bing, Apple Maps, and Reserve with Google — following up until each issue is fully resolved. 
  • Manage Listings at Scale: Create new listings, resolve duplicates, and close profiles for providers who have changed practice or moved on. 
  • Support Customer Onboarding: Help health system clients get set up — matching Google profiles, building marketable locations, populating working hours, and mapping categories across publishers. 
  • Talk to Engineering: Flag patterns and systemic data issues (NAP inconsistencies, format mismatches) to the product and engineering team so we can reduce manual work over time. 
  • Make Processes Smarter: Recommend improvements to the matching workflow and use AI tools or light scripting to automate what does not need to be done by hand. 


Requirements

What You’ll Bring 

 

  • US Healthcare Context: You understand how provider data works — NPI numbers, provider directories, credentialing basics — and you have worked on US healthcare data before, even if not in this exact context. 
  • Data Instinct: You spot what is wrong with a messy data file without being told where to look, and you know the difference between fixing a record and fixing the problem that caused it. 
  • Publisher Knowledge: You have worked with Google Business Profile, Bing Places, or Apple Maps in a hands-on capacity — you know how matching works, what causes duplicates, and how to challenge a wrongly flagged listing. 
  • Technical Comfort: You are comfortable with Postman or any HTTP client for API-level investigation, and you can read and interpret JSON well enough to diagnose what is going wrong. 
  • Excel Fluency: You handle large, messy data files without stress — cross-referencing, cleaning, and spotting anomalies across hundreds or thousands of rows. 
  • Clear Writing: You write well — clearly enough that a customer-facing colleague can pick up your update and act on it without asking follow-up questions, and specifically enough that an engineer knows exactly what needs to be fixed. 
  • Independent Thinking: You work through ambiguous problems without waiting to be told what to do next — if the documentation does not answer your question, you find the answer yourself. 

 

 

Good to Have 

  • TypeScript or Scripting Ability: If you can write a small utility to automate a repetitive task, that is a genuine advantage in this role. 
  • Analytics Tools: Familiarity with Looker or Datadog for monitoring operational health and surfacing anomalies early. 
  • AI Tool Fluency: You actively use tools like Claude, Gemini, or Copilot to work faster — not as a crutch, but as a genuine productivity layer. 


Benefits

Life at Incubyte 

We are a remote-first company with structured flexibility. Teams commit to shared rhythms during core hours, ensuring smooth collaboration while maintaining autonomy. Twice a year, we come together in person for a co-working sprint and once a year for a retreat - with all travel expenses covered. 
 

Our environment is built for crafters: experimenting with real-world systems, solving complex infrastructure challenges, and contributing to cutting-edge AI initiatives. We are all lifelong learners, and our work is our passion. 
   
 

Perks 

  • Dedicated learning & development budget 
  • Sponsorship for conference talks 
  • Comprehensive medical & term insurance 
  • Employee-friendly leave policies


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