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Payroll Specialist

ICONMA

Key Facts

Remote From: 
Florida (USA)
Category:  Payroll Manager
Full time
Mid-level (2-5 years)
English

Other Skills

  • •
    Microsoft Excel
  • •
    Problem Solving
  • •
    Communication
  • •
    Organizational Skills
  • •
    Customer Service
  • •
    Collaboration

Roles & Responsibilities

  • Bachelors degree in Business, Finance, Accounting, Human Resources, or related field (or equivalent experience)
  • Minimum 3 years in payroll processing, case management; at least 1 year handling Tier 2 or high-level payroll issues
  • Proficiency with payroll systems (SAP ECP a plus!), Strong excel/Power Query abilities
  • Understanding of federal/state payroll tax regulations (e.g., FICA, IRS, state withholding)

Requirements:

  • Serve as the escalation point for complex payroll inquiries and case investigation beyond Tier 1 resolution
  • Analyze payroll data, identify root-cause issues, and coordinate corrective actions across HR, Finance and IT systems
  • Manage end-to-end case lifecycle; intake, documentation, investigation, resolution and closure
  • Maintain accurate case records in the case management system, ensuring compliance with audit and regulatory requirements

Job description

Our client, a Aerospace And Defense company, is looking for a Payroll Specialist for their Remote location.
 
Responsibilities:
  • Serve as the escalation point for complex payroll inquiries and case investigation beyond Tier 1 resolution
  • Analyze payroll data, identify root-case issues, and coordinate corrective actions across HR, Finance and IT systems
  • Manage end-to-end case lifecycle; intake, documentation, investigation, resolution and closure
  • Maintain accurate case records in the case management system, ensuring compliance with audit and regulatory requirements
  • Produce regular metrics and reports (e.g. case volume, SLA compliance, root-cause trends.)
  • Partner with internal stakeholders to develop process improvements and preventative controls
  • Provide training and knowledge transfer exchanges with Tier 1 staff on recurring issues and best-practice resolutions
 
Requirements:
  • Bachelors degree in Business, Finance, Accounting, Human Resources, or related field (or equivalent experience)
  • Minimum 3 years in payroll processing, case management; at least 1 year handling Tier 2 or high-level payroll issues
  • Proficiency with payroll systems (SAP ECP a plus!), Strong excel/Power Query abilities
  • Understanding of federal/state payroll tax regulations (e.g., FICA, IRS, state withholding)
  • Demonstrated problem-solving skills with data-driven decision making
  • Excellent written and verbal communication; ability to convey complex issues to non-technical audiences
  • Demonstrated knowledge of Payroll principles & processes
  • Certified Payroll Professional (CPP)
  • Strong SAP Employee Central systems experience
  • Customer service mindset with a focus on timely, accurate resolution
  • Strong organizational skills; ability to prioritize multiple cases simultaneously
  • Collaborative approach - works effectively across functions and levels
  • Continuous improvement - proposes and implements process enhancements
 
Why Should You Apply?
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