Role overview

Qualifications

2+ years of experience in customer service, customer support, telesales, healthcare consulting, or a similar customer-facing role
German language proficiency at B2+ level minimum; C1 is strongly preferred
Strong verbal and written communication skills with a customer-oriented and empathetic approach
Good computer literacy and confidence using CRM systems and standard office software

Responsibilities

Handling inbound and outbound customer communication in a professional and solution-oriented manner
Advising customers on care-related products, services, and available support options
Building trust-based relationships and ensuring a high level of customer satisfaction
Maintaining accurate customer records and updating relevant information in internal systems

Key facts

Remote from: Europe
Full time
Mid-level (2-5 years)
Customer Service Director
German

Hard skills

Health Care Industry Consultative Selling Customer Relationship Management Microsoft Solutions Framework Emergency Communication Systems Care Management Package Delivery Evaluation Of Care Healthcare Industry Knowledge

Other skills

Customer Service
Communication
Computer Literacy
Organizational Skills
Detail Oriented
Empathy
Relationship Building

About the company

Gegidze

Management Consulting

We are from Georgia, the country in Eastern Europe, surrounded by the high mountains of Caucasus and inhabited by the world's most creative, passionate, and hardworking nation. Oh, by the way, we are also the emerging digital hub of the world. Since 2017 we at Gegidze • გეგიძე have been delivering success to our clients across Europe in design, digital marketing & tech. We help them to innovate and outperform in the modern world. [Competences] - Staff Augmentation - Business development - Digital Marketing - Design & Production [Vision] Creative problem-solving for designing and developing great brands [Mission] Build meaningful long-term partnerships and deliver the best experience of digital services. [Our DNA] Strategic thinkers • We deliver solutions through the well-built flow of thoughts, starting from the ideation, followed by research, analyzes, testing, and finishing with the final product creation Human-centric • We believe that the only true value of the brand is & always will be human capital. Therefore we assemble our team only with top talents, who are passionate about what they do, with a clear vision and a spectacular attitude to the creation process. Self-developing • We believe in non-stop progress, pursue a constant program of self-improvement, an endless journey into new fields of knowledge and learning

Company details

Company typeStartup

IndustryManagement Consulting

Company size51 - 200

Links

Website LinkedIn See all jobs

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Job description

This is a remote position.

Currently, we are looking for a German-speaking Customer Advisor to join a specialized healthcare communications company focused on supporting individuals and families with care-related services and products. The company operates an in-house call center and helps customers navigate topics such as care aids, emergency home call systems, care packages, and care level assessments.
With a strong focus on home care, the team provides professional guidance on available care solutions and helps customers understand how services and products can be reimbursed through the healthcare system. The company combines customer service, healthcare expertise, and consultative sales to build long-term relationships and deliver meaningful support to people when they need it most.

Your Duties:

As a German-Speaking Customer Advisor, you will be responsible for:

Handling inbound and outbound customer communication in a professional and solution-oriented manner.
Advising customers on care-related products, services, and available support options.
Answering customer questions and providing guidance based on their individual needs.
Building trust-based relationships and ensuring a high level of customer satisfaction.
Supporting various customer service campaigns and healthcare-related projects.
Maintaining accurate customer records and updating relevant information in internal systems.
Promoting suitable products and services through consultative, needs-based conversations.
Contributing to long-term customer retention and relationship development.

Requirements

2+ years of experience in customer service, customer support, telesales, healthcare consulting, or a similar customer-facing role.
German language proficiency at B2+ level minimum; C1 is strongly preferred.
Strong verbal and written communication skills with a customer-oriented and empathetic approach.
Ability to build trust and maintain long-term customer relationships.
Experience handling customer inquiries via phone and providing solution-oriented support.
Good computer literacy and confidence using CRM systems and standard office software.
Strong organizational skills and attention to detail when managing customer information.
Ability to explain healthcare-related products, services, and processes in a clear and understandable manner.

Nice to have:

Previous experience in the healthcare, care, insurance, or medical services sector.
Knowledge of emergency home call systems (Hausnotruf), care aids (Pflegehilfsmittel), care packages (Pflegebox), or care level assessments (Pflegegrad).
Experience working in a call center or customer advisory environment.
Understanding of the German healthcare and care support system.

Salary: € 1000