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Client Success Executive - Remote

recruitSG Pte Ltd

Role overview

Qualifications

  • Prior experience in customer service, online chat support, or client coordination preferred
  • Proficiency in English and preferably Mandarin
  • Pleasant and confident communication skills
  • Excellent interpersonal, empathy, and problem-solving abilities

Responsibilities

  • Handle inbound customer inquiries via WhatsApp, social media, and calls
  • Provide timely, accurate, and courteous responses to customer queries
  • Maintain strong follow-up and relationship-building
  • Coordinate with internal teams to ensure smooth customer experience

Key facts

Hard skills

Online Communication Client Services Phone Sales Holistic Health Persuasive Writing

Other skills

  • Customer Service
  • Sales
  • Aesthetics
  • Organizational Skills
  • Reliability
  • Communication
  • Social Skills
  • Empathy
  • Problem Solving
  • Self-Motivation
  • Goal-Oriented

About the company

recruitSG Pte Ltd logo

recruitSG Pte Ltd

Staffing & Recruiting

recruitSG is a Recruitment Partner that helps businesses hire the right people & build high-performing teams to drive your business forward. We believe the foundation of business success lies in having the right talent. Our expertise lies in building the right teams for businesses through a wide range of tailored recruitment solutions: ◽️ 𝗙𝘂𝗹𝗹-𝗧𝗶𝗺𝗲 𝗣𝗼𝘀𝗶𝘁𝗶𝗼𝗻𝘀: Corporate to front-line positions ◽️ 𝗣𝗮𝗿𝘁-𝗧𝗶𝗺𝗲 𝗣𝗼𝘀𝗶𝘁𝗶𝗼𝗻𝘀: F&B, retail & other industries ◽️ 𝗖𝗼𝗻𝘁𝗿𝗮𝗰𝘁 𝗦𝘁𝗮𝗳𝗳𝗶𝗻𝗴: Scale up your workforce effectively ◽️ 𝗜𝗻𝘁𝗲𝗿𝗻𝘀𝗵𝗶𝗽𝘀: Build a pipeline of young talent ◽️ 𝗢𝘃𝗲𝗿𝘀𝗲𝗮𝘀 𝗧𝗲𝗮𝗺: Setup & management ————————— Discover what our clients love about working with us, aside from having their positions filled: 𝗖𝗼𝗺𝗽𝗹𝗶𝗺𝗲𝗻𝘁𝗮𝗿𝘆 𝗘𝘅𝗽𝗲𝗿𝘁 𝗔𝗱𝘃𝗶𝘀𝗼𝗿𝘆 Tap on our market & industry insights regarding salary benchmarks, ideal candidate profiles, target talent pools, recruitment strategies & employer branding. 𝗖𝘂𝗹𝘁𝘂𝗿𝗲 𝗙𝗶𝘁 — 𝗡𝗼𝘁 𝗝𝘂𝘀𝘁 𝗝𝗼𝗯 𝗙𝗶𝘁 We deep-dive into understanding your business & culture, so that every candidate we recommend not only meets your job requirements, but also aligns with your company’s values & culture for stronger retention. 𝗢𝘂𝘁𝘀𝘁𝗮𝗻𝗱𝗶𝗻𝗴 𝗖𝗮𝗻𝗱𝗶𝗱𝗮𝘁𝗲 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 Your recruiter is a representation of your company. We focus on delivering excellent candidate experiences, so that your brand will always be best represented in the marketplace. 𝗢𝗻𝗲-𝗦𝘁𝗼𝗽 𝗙𝘂𝗹𝗹-𝗦𝘂𝗶𝘁𝗲 𝗛𝗥 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻 We can take care of not just your recruitment, but what happens after that — end-to-end HR, work passes, payroll, training, manpower funding, and more. Book a Discovery Call: https://bit.ly/recruitsgdiscoverycall ————————— recruitSG is part of the WorkJoy Group of companies, which offers full-suite HR & Recruitment solutions across our brands, including hrSG, recruitSG and humancapitalSG.

Company details

IndustryStaffing & Recruiting
Company size51 - 200

Links

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Job description

Overview

Our client in the beauty and aesthetics industry is seeking a Client Success Executive to support and manage client relationships/ requests. The ideal candidate is organized, dependable, and capable of handling customer support requests efficiently and independently.

Key Responsibilities:

  • Handle inbound customer inquiries via WhatsApp, social media, and calls (approximately 100 texts per day)
  • Provide timely, accurate, and courteous responses to customer queries about treatments, promotions, and appointments
  • Maintain strong follow-up and relationship-building to ensure repeat visits and satisfaction
  • Coordinate with internal teams to ensure smooth customer experience and resolution of issues
  • Maintain detailed records of customer interactions and feedback in the CRM system
  • Support ad-hoc administrative or coordination tasks related to customer engagement

Requirements:

  • Prior experience in customer service, online chat support, or client coordination preferred
  • Proficiency in English and preferably Mandarin to liaise with Mandarin-speaking clients
  • Pleasant and confident communication skills, with a clear and engaging voice
  • Excellent interpersonal, empathy, and problem-solving abilities
  • Self-motivated, persuasive, and goal-oriented with proven sales or tele-sales experience
  • Passion for beauty, aesthetics, and wellness is an advantage
  • Looking for a stable, long-term opportunity and committed to growing with the company

Working schedule:

  • 6 days per week: 10:00 AM to 8:00 PM (including 1 hour break)
  • 1 day off

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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