Client Success Executive - Remote

Overview

Our client in the beauty and aesthetics industry is seeking a Client Success Executive to support and manage client relationships/ requests. The ideal candidate is organized, dependable, and capable of handling customer support requests efficiently and independently.

Key Responsibilities:

• Handle inbound customer inquiries via WhatsApp, social media, and calls (approximately 100 texts per day)
• Provide timely, accurate, and courteous responses to customer queries about treatments, promotions, and appointments
• Maintain strong follow-up and relationship-building to ensure repeat visits and satisfaction
• Coordinate with internal teams to ensure smooth customer experience and resolution of issues
• Maintain detailed records of customer interactions and feedback in the CRM system
• Support ad-hoc administrative or coordination tasks related to customer engagement

Requirements:

• Prior experience in customer service, online chat support, or client coordination preferred
• Proficiency in English and preferably Mandarin to liaise with Mandarin-speaking clients
• Pleasant and confident communication skills, with a clear and engaging voice
• Excellent interpersonal, empathy, and problem-solving abilities
• Self-motivated, persuasive, and goal-oriented with proven sales or tele-sales experience
• Passion for beauty, aesthetics, and wellness is an advantage
• Looking for a stable, long-term opportunity and committed to growing with the company

Working schedule: