Role overview

Qualifications

4+ years in account management, post-sale sales, or customer success with a clear revenue and quota component.
Demonstrable track record of growing a book of business - bring your NRR and expansion numbers.
Comfort with consumption or usage-based commercial models.
Excellent relationship management across technical and business stakeholders.

Responsibilities

Own a portfolio of CloudLabs accounts and carry a net revenue retention and expansion target.
Drive renewals, reduce churn, and identify and close upsell and cross-sell opportunities.
Run monthly business reviews (MBRs) and quarterly business reviews (QBRs) with your accounts.
Build documented account plans for your top accounts and maintain accurate expansion forecasts in HubSpot.

Key facts

Remote from: Anywhere
Full time
Mid-level (2-5 years)
Account Manager
English

Hard skills

Account Management Revenue Growth Customer Success Management Product Renewals Upselling Cross-Selling HubSpot CRM Microsoft Azure Computerized Laboratory Equipment Technical Training

Other skills

Relationship Management
Communication
Problem Solving

About the company

Spektra Systems

Spektra Systems is an innovation leader in cloud computing products and services. Our mission is to enable people and businesses to achieve more with the help of effective technological solutions. Our four revolutionizing products are designed to help Cloud partners run and grow their businesses efficiently. a) CSP Control Center (www.cspcontrolcenter.com) Automating CSP business. Enabling growth. C3 streamlines the entire business & technical lifecycle for Microsoft CSP partners. The platform provides an effortless self-service experience that scales productivity and business development. b) CloudLabs (https://cloudlabs.ai/) Transforming virtual learning through immersive technology. CloudLabs is a self-service, end-to-end learning experience platform that delivers Microsoft Azure hands-on workshops at scale. Designed for training providers, ISV’s and system integrators, Cloudlabs has transformed the way cloud workshops and demonstrations are conducted. c) SaaSify (https://saasify.ai/) Helping ISVs and SaaS companies grow their business. SaaSify is a one-of-its-kind solution built to simplify, streamline and accelerate revenue growth on cloud marketplaces. The platform enables companies to optimize, list, sell and manage their software offerings — cost-effectively. d) Spektra Academy (https://spektraacademy.com/) Empowering individual learners through hands-on lab training and certification. Along with advanced solutions, we offer end-to-end services comprising advisory and consulting, product customization, and managed services. We’re headquartered in Seattle, the United States with offices in Canada, India, and Mexico and clients worldwide. Check us out at www.spektrasystems.com

Company details

Company size201 - 500

Links

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Job description

This is a remote position.

Shift: Overlap with US business hours

Currently remote but may transition to onsite in Future - Bangalore-based candidates preferred

Spektra Systems is looking for an Account Manager (Customer Success & Growth) to own and grow a portfolio of CloudLabs customers. This is a revenue role: you carry a renewal and expansion target, and you are accountable for the long-term growth of your accounts. CloudLabs is a consumption- and subscription-based hands-on lab platform used by training providers, ISVs, system integrators, enterprises, and educational institutions worldwide - success in this role is measured by how much more value your customers draw from the platform over time.

Primary responsibilities:

Own a portfolio of CloudLabs accounts and carry a net revenue retention and expansion target.
Drive renewals, reduce churn, and identify and close upsell and cross-sell opportunities - including into SaaSify, CSP Control Center, and Spektra Academy where relevant.
Run monthly business reviews (MBRs) and quarterly business reviews (QBRs) with your accounts - aligning CloudLabs usage to customer training and enablement goals, reviewing adoption, surfacing expansion opportunities, and securing renewals ahead of time.
Build documented account plans for your top accounts and maintain accurate expansion forecasts in HubSpot.
Act as the customer's trusted advisor on lab strategy, scaling, and cost optimisation.
Work closely with delivery and support to ensure customers achieve their outcomes, and bring usage signals and product feedback into internal teams.

Requirements

4+ years in account management, post-sale sales, or customer success with a clear revenue and quota component.
A demonstrable track record of growing a book of business - bring your NRR and expansion numbers.
Comfort with consumption or usage-based commercial models.
Strong commercial instincts: you spot expansion signals in usage data and act on them.
Excellent relationship management across technical and business stakeholders.
CRM discipline; HubSpot experience is a plus.

Nice to have:

Familiarity with Microsoft Azure, hands-on lab platforms, LMS systems, or technical training and enablement.

Note: Please apply if you're attracted to a dynamic, high-growth environment where you're actively involved in shaping customer outcomes and driving business growth. Responsibilities and expected skills are subject to level and years of experience.