Director, Revenue Operations – Credits

Position Overview:
We are seeking a strategic, operationally strong, and people-centered leader to oversee our Credits function within Revenue Operations. This role is responsible for directing the end-to-end credits operating model, including inventory management, risk mitigation, resolution strategy, compliance alignment, and cross-functional partnership to reduce inflow and improve outflow. The Director will lead a team responsible for managing complex credit populations, governing aging and financial exposure, advancing automation and analytics capabilities, and shaping scalable processes that improve enterprise outcomes. As a key leader in our ROPS organization, this role will influence strategy across teams, strengthen operational discipline, and build a high-performing culture grounded in accountability, continuous improvement, and DaVita’s Mission and Core Values.

Core Responsibilities

Credits Operations, Governance & Risk Management

• Own the health, performance, and business outcomes of the Credits function, including inventory management, aging performance, compliance risk, and operational throughput.
• Lead the design and execution of a scalable credits operating model that balances steady-state performance with surge readiness during periods of elevated inflow or operational disruption.
• Establish and govern clear processes for prioritization, escalation, approvals, holds, bulk resolution strategies, and issue remediation across complex credit populations.
• Drive visibility into credits performance through leading indicators, governance routines, and disciplined reviews that distinguish operational pressure from true financial or compliance risk.
• Ensure adherence to regulatory requirements, internal policies, and audit expectations, while building strong controls.

Strategic Leadership & Continuous Improvement

• Translate enterprise and ROPS priorities into a clear credits strategy focused on reducing inflow, accelerating resolution, improving yield protection, and mitigating financial exposure.
• Lead cross-functional efforts to identify and address root causes of credit creation, partnering with teams across payment posting, registration, billing, collections, payor strategy, legal, compliance, and analytics.
• Champion operational innovation through automation, advanced analytics, workflow optimization, and scalable bulk resolution approaches that improve consistency and efficiency.
• Anticipate future business needs and evolving risk patterns, proactively adapting team structure, capabilities, and operating mechanisms to support long-term durability.

Team Leadership & Capability Building

• Lead, coach, and develop managers and teammates across the Credits organization, building a strong bench of talent and future leaders.
• Create clear role expectations, operating rhythms, and development pathways that strengthen functional expertise, problem-solving capability, and leadership maturity.
• Build a culture of ownership, resilience, collaboration, and continuous improvement, while reinforcing accountability to results and alignment to DaVita’s Mission and Core Values.
• Ensure effective onboarding, training, knowledge management, and change adoption practices that enable both team performance and long-term organizational capability.

Influence, Partnership & Communication

• Serve as a trusted partner to senior leaders by communicating credits performance, risks, tradeoffs, and strategic recommendations in a clear and actionable way.
• Influence decisions across functions without direct authority, building strong relationships and alignment with internal and external stakeholders critical to credits outcomes.
• Lead executive discussions, operational forums, and partner conversations related to credit inventory, aging, system credits, policy interpretation, and operational commitments.
• Translate complex operational and analytical topics into compelling narratives for a wide range of audiences, from frontline leaders to executives.

Minimum Qualifications

• Bachelor’s degree required; Master’s degree in Business, Healthcare Administration, or a related field preferred.
• 5+ years of progressive leadership experience, including direct oversight of revenue cycle, credits, collections, or related operational teams.
• Demonstrated success leading complex operational functions, driving process improvement, and delivering measurable business results in a highly matrixed environment.
• Experience managing risk, compliance-sensitive workflows, and cross-functional initiatives involving multiple stakeholders and competing priorities.
• Strong strategic thinking, operational judgment, analytical capability, and executive communication skills.
• Healthcare revenue cycle experience strongly preferred.