Role overview

Qualifications

Customer service experience is required (call center or dispatch environment preferred)
Strong communication skills – both verbal and written
Ability to stay organized and focused in a high-volume, fast-paced environment
Problem-solving mindset with the ability to make quick, sound decisions

Responsibilities

Answer incoming calls and service requests from customers and partners
Dispatch roadside technicians and tow truck drivers efficiently and accurately
Communicate job status updates to customers and team members in real time
Handle emergency service requests with urgency and accuracy

Key facts

Remote from: Philippines
Full time
English

Hard skills

Computer-Aided Dispatch Tracking Systems (Geolocation) Organizational Structure

Other skills

Customer Service
Communication
Problem Solving
Multitasking
Teamwork
Detail Oriented

About the company

Vivid Money

Financial Services

Vivid offers a unique mobile banking app and a distinctive digital investing platform from a single app. Whether it’s payments, transfers, multi-currency accounts, spendings reports, split bills as well as the possibility to invest in international stocks, ETFs, and precious metals. With over 150 listed cryptocurrencies, Vivid offers one of the biggest portfolios in Europe. With Vivid, managing your finances is easy, flexible, and 100% transparent. We founded Vivid to bring a colourful and entirely different experience to dealing with personal finance. With our knowledge and experience, we strive to help our customers earn more and increase their wealth. On the 8th of June 2020, Vivid was launched in Germany as its first market, followed by France, Spain, and Italy, with more European countries to come! Already over 500,000 customers throughout Europe enjoy our superior banking and investment experience – and love to collect cashback in the form of Stock Rewards. In not even two years, we’ve grown from one tiny office in Berlin’s Neukölln neighbourhood to a company of more than 300 people, with 30+ different nationalities. Next to our headquarters in Berlin (GER), we work from Vivid Hub Amsterdam (NL) and Vivid Tech Hub in Almaty (KAZ). Vividians are coming together to collaborate and exchange ideas. We are working in proud partnerships with Solaris SE, CM Equity, and VISA. As a company, we have already raised over 200 million euros from renowned investors, including Ribbit Capital, Greenoaks Capial, and the SoftBank Vision Fund 2, and is valued at 775 million euros.

Company details

Company typeScaleup

IndustryFinancial Services

Company size201 - 500

Links

Website LinkedIn See all jobs

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Job description

For better engagement, updates, and valuable consultation tips, we encourage you to follow our founder on Instagram:

📷@marketingbybahaa. (https://www.instagram.com/marketingbybahaa?igsh=Y2Rnbjk3d3dnZXk=)

Position Summary

The Agent Dispatcher plays a key role in coordinating emergency roadside services and towing operations. This position involves receiving service calls, dispatching drivers, tracking progress, and ensuring an excellent customer experience from start to finish. You’ll be working in a fast-paced, team-driven environment that requires attention to detail, strong communication skills, and the ability to multitask under pressure.

Key Responsibilities

Answer incoming calls and service requests from customers and partners
Dispatch roadside technicians and tow truck drivers efficiently and accurately
Communicate job status updates to customers and team members in real time
Use dispatch software to manage calls, track jobs, and log service activity
Coordinate routes and schedule service providers based on availability and proximity
Maintain clear, calm, and professional communication in high-pressure situations
Handle emergency service requests with urgency and accuracy
Provide consistent and courteous customer service throughout the service cycle

Requirements

Qualifications

Customer service experience is required (call center or dispatch environment preferred)
Towing or roadside assistance experience not required – training will be provided
Strong communication skills – both verbal and written
Ability to stay organized and focused in a high-volume, fast-paced environment
Comfortable using computers, dispatch software, and GPS tracking tools
Problem-solving mindset with the ability to make quick, sound decisions
Availability to work nights, weekends, and holidays as part of a rotating schedule
Must speak both English and English fluently.

Benefits

Work Setup

100% Remote

Application Process
Interested candidates should email the following to:

Updated resume
Introduction video (2 to 3 minutes introduction video)

Email Subject Line:
Dispatcher – [Name]

Qualified candidates will be contacted as suitable opportunities become available.