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English Agent

Vivid Money

Role overview

Qualifications

  • Fluency in English (spoken and written)
  • Strong communication skills
  • Ability to work independently in a remote environment
  • High level of commitment, attention to detail, and reliability

Responsibilities

  • Own the end-to-end lifecycle of conversational agents, from requirements gathering to production deployment, ensuring alignment with business objectives
  • Monitor agent performance and analyze user interactions to identify gaps and drive continuous optimization
  • Collaborate with cross-functional teams (AI, graph creators, QA, and clients) to ensure smooth workflows and timely issue resolution
  • Lead testing and quality assurance of conversational flows, validating accuracy and readiness for deployment

Key facts

Hard skills

Other skills

  • Quality Assurance
  • Communication
  • Detail Oriented
  • Reliability

About the company

Vivid Money logo

Vivid Money

Financial Services

Vivid offers a unique mobile banking app and a distinctive digital investing platform from a single app. Whether it’s payments, transfers, multi-currency accounts, spendings reports, split bills as well as the possibility to invest in international stocks, ETFs, and precious metals. With over 150 listed cryptocurrencies, Vivid offers one of the biggest portfolios in Europe. With Vivid, managing your finances is easy, flexible, and 100% transparent. We founded Vivid to bring a colourful and entirely different experience to dealing with personal finance. With our knowledge and experience, we strive to help our customers earn more and increase their wealth. On the 8th of June 2020, Vivid was launched in Germany as its first market, followed by France, Spain, and Italy, with more European countries to come! Already over 500,000 customers throughout Europe enjoy our superior banking and investment experience – and love to collect cashback in the form of Stock Rewards. In not even two years, we’ve grown from one tiny office in Berlin’s Neukölln neighbourhood to a company of more than 300 people, with 30+ different nationalities. Next to our headquarters in Berlin (GER), we work from Vivid Hub Amsterdam (NL) and Vivid Tech Hub in Almaty (KAZ). Vividians are coming together to collaborate and exchange ideas. We are working in proud partnerships with Solaris SE, CM Equity, and VISA. As a company, we have already raised over 200 million euros from renowned investors, including Ribbit Capital, Greenoaks Capial, and the SoftBank Vision Fund 2, and is valued at 775 million euros.

Company details

Company typeScaleup
IndustryFinancial Services
Company size201 - 500

Links

Website LinkedIn See all jobs

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Job description

Vezloo is Hiring: English Speakers (100% Remote)

Vezloo is currently looking for English-speaking professionals to join our growing team. This is a fully remote opportunity offering a stable work schedule and the chance to work within a collaborative and dynamic environment.

Key Responsibilities:

  • Own the end-to-end lifecycle of conversational agents, from requirements gathering to production deployment, ensuring alignment with business objectives.
  • Monitor agent performance and analyze user interactions to identify gaps and drive continuous optimization.
  • Collaborate with cross-functional teams (AI, graph creators, QA, and clients) to ensure smooth workflows and timely issue resolution.
  • Lead testing and quality assurance of conversational flows, validating accuracy and readiness for deployment.
  • Support client onboarding and implementation, while documenting processes, updates, and operational guidelines.
  • Ensure timely delivery of tasks in line with quality standards, while maintaining strict data confidentiality and compliance.

Work Conditions:

  • Work Location: 100% Remote
  • Working Days: Monday to Friday
  • Days Off: Saturday and Sunday
  • Working Hours: 10:30 AM to 6:30 PM (including a one-hour break)

Requirements

  • Fluency in English (spoken and written)
  • Strong communication skills
  • Ability to work independently in a remote environment
  • High level of commitment, attention to detail, and reliability

Benefits

  • Paid Time Off
  • Work From Home
  • Competitive salary based on experience.
  • Opportunities for professional development and exposure

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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