Front Office Agent

Do you love nature and being in a peaceful rustic setting?  Are you friendly, energetic and a good communicator?  Join our team today! Become part of creating an exceptional outdoor vacation experience at El Capitan Canyon Resort. Located just 15 minutes north of Santa Barbara, California or 20 minutes south of Buellton, California, the resort is open for guests year-round.  As Front Desk Agent, you will work with our team to assist our guests and facilitate an amazing visit.

Job Summary:

  As a Front Desk Agent, you will report to our Front Desk Supervisor.  You will work together to…

1. Greet and thank guests in a sincere, friendly manner.
2. Check guests in on arrival and out on departure.
3. Post charges to appropriate guest accounts.
4. Anticipate and address guests' needs, and resolve their problems and complaints.
5. Assist guests with disabilities.
6. Answer phones and assist with inquiries.
7. Assist prospective guests with taking reservations.
8. Collaborate and communicate with other internal departments to ensure guest satisfaction.
9. Comply with company procedures and safety policies.
10. Other duties as assigned

Requirements:

1. High school degree or equivalent; or relevant work experience

1. Prior administrative experience a plus
2. Strong customer service skills
3. Excellent telephone skills
4. Good problem-solving skills
5. Professional appearance
6. Intermediate computer proficiency, with ability to use Microsoft Office Suite, email and internet
7. Hotel front desk experience, a plus

 Benefits:

1. Paid Family Leave
2. Health Insurance
3. Dental Insurance
4. Vision Insurance
5. Vacation, Sick and Holiday Pay
6. Company Basic Life Insurance
7. Company paid Accidental Death & Dismemberment
8. Company paid Short Term Disability
9. Company paid long term Disability
10. 401k Retirement Plan

EOE 

We are a drug free workplace. Pre-employment background assessment required.

Due to the volume of applicants, we are unable to respond to all applicants. We respectfully request No Phone Calls Please.

Hourly Rate: $21.00

Remote: No

Housing Provided: No