Company Details:
Berkley Product Protection (‘BPP’) is an operating unit of W.R. Berkley Corporation, one of America’s largest commercial lines writers in the United States. This is an exciting opportunity to join a recently re-branded Berkley Product Protection team (previously called Berkley Global Product Recall). The team consists of product recall and liability specialists and is focused on a sustainable recall offering and its expansion into admitted/non-admitted product liability. We are a collaborative, dedicated, knowledgeable teams and offer unique, tailored liability solutions to higher hazard, more difficult to insure, unique and unusual products-oriented accounts.
The company is an equal employment opportunity employer.
Responsibilities:
The Operations Assistant plays a key role in supporting the underwriting, finance and claims teams by ensuring accurate, timely execution of core operational processes, with a primary focus on supporting the Product Liability underwriting team. This position contributes directly to operational efficiency and service excellence across BPP.
- Deliver timely, high-quality operational support across underwriting, claims, and finance functions
- Support the Liability underwriting team with rating and generating quotes using internal underwriting system
- Prepare and issue policies based on underwriter or operations manager instructions. Review forms & endorsements for accuracy and refer any discrepancies.
- Assist the underwriting teams by processing and issuing midterm endorsements.
- Collaborate with the Operations Manager to resolve problems and eliminate processing delays.
- Assist the Operations Manager with statutory requirement requests.
- Support underwriting teams by requesting additional information from brokers necessary for the proper processing of applications, endorsements, and cancellations, including any underwriting-related reports from external sources. And, perform routine follow-ups and referrals for same.
- Assist Claims team by setting up new claim files in ClaimCenter, sending out notices, and providing administrative support as needed
- Support Finance during month-end close processes, including follow-ups with brokers on outstanding premiums
- Demonstrate responsiveness, ownership, and professionalism when handling requests across phone, email, and virtual channels
- Perform compliance checks to ensure adherence to internal and regulatory standards
- Contribute to process improvement initiatives and support special projects as assigned
Qualifications:
- High School Graduate
- Bachelor’s degree preferred but not required
- Prior experience as an underwriting assistant in general liability insurance and state rating rules preferred
- Strong organizational skills with the ability to manage multiple priorities and deadlines
- Working knowledge of underwriting processes and professional handling procedures; including familiarity with underwriting terminology.
- Proficiency in Microsoft Excel, Microsoft Word, Adobe and familiarity with underwriting systems
- Strong written and oral communication skills are necessary; problem solving and creative thinking skills are required.
- Customer service oriented, a team player, willing to learn, organized, detail-oriented and flexible.
- Good analytical skills and the ability to exercise independent judgment.
Additional Company Details:
We do not accept any unsolicited resumes from external search firms.
The company offers a competitive compensation plan and robust benefits package for full time regular employees.
The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.
