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Campaign Coordinator

Key Facts

Remote From: 
Category:  Campaign Manager
Full time
Senior (5-10 years)
English

Other Skills

  • •
    Quality Assurance
  • •
    Team Management
  • •
    Communication
  • •
    Organizational Skills
  • •
    Coaching
  • •
    Problem Solving
  • •
    Customer Service
  • •
    Teamwork
  • •
    Leadership
  • •
    Time Management
  • •
    Adaptability

Roles & Responsibilities

  • Experience as an account manager/telemarketing agent
  • Experience as a quality assurance analyst
  • Proven experience as a campaign manager or similar supervisory position
  • Proficient in English

Requirements:

  • Assist in the implementation and coordination of daily campaign operations
  • Monitor agent attendance, schedule adherence, and basic performance indicators
  • Provide timely updates, reminders, and campaign announcements to the team
  • Generate and submit daily/weekly/monthly campaign performance reports

Job description

Join our team while working at the comfort of your home!


CAMPAIGN COORDINATOR


Job Description:

    • Assist in the implementation and coordination of daily campaign operations
    • Monitor agent attendance, schedule adherence, and basic performance indicators
    • Provide timely updates, reminders, and campaign announcements to the team
    • Help facilitate team huddles and refreshers as needed
    • Ensure agents are well-briefed with campaign objectives, call flows, and updates
    • Provide day-to-day assistance to agents regarding campaign processes, FAQs, and call handling
    • Relay agent concerns or escalations to the Operations Manager
    • Assist in addressing simple policy clarifications or documentation follow-ups
    • Promote a positive and collaborative work environment
    • Generate and submit daily/weekly/monthly campaign performance reports
    • Track KPIs such as performance statistics, attendance, and QA scores
    • Flag performance trends, areas of concern, and improvement opportunities to supervisors
    • Maintain records and trackers used for agent performance monitoring
    • Coordinate with QA, Trainers, and the Operations team for agent follow-ups and coaching plans
    • Support the implementation of developmental action plans
    • Collaborate with leadership in training, nesting, and transitioning of new hires
    • Help document campaign SOPs and contribute to process improvement initiatives
    • Keep campaign logs, attendance sheets, and report files updated
    • Assist in scheduling coaching or evaluation sessions as needed
    • Support documentation of agent feedback, error reports, and other relevant forms
    • Perform other administrative tasks as assigned by the Operations Manager


    Qualifications: 

    • Experience as an account manager/telemarketing agent
    • Experience as a quality assurance analyst
    • Proven experience as a campaign manager or  similar supervisory position
    • Proficient in English
    • Exceptional verbal and written communication skills
    • Strong understanding of company products, policies, and services
    • Excellent organizational and leadership skills
    • Ability to coach, train, and motivate employees
    • Knowledge of performance evaluation procedures
    • A results-oriented approach
    • Excellent problem-solving  and customer service skills
    • Ability to work under pressure
    • Ability to work harmoniously with other positions in the company


    MUST HAVE the following equipment:

    • Hardware: Laptop/Desktop (at least Pentium processor and 8 GB RAM)
    • Headset: A4Tech (HU 7P or HU 50) or Jabra USB type headset with noise-cancelling feature
    • Internet connection: Wired connection; minimum of 10 Mbps


    So, why join us?

    • Permanent work-from-home or Hybrid set-up in Batangas City
    • Full Time and Long Term Employment
    • Government mandated benefits, Health benefits, leaves, bonuses, and other incentives (except Freelance contract)
    • Salary will be based on: Skills, Attitude, Performance, Attendance
    • Opportunity for regularization and promotion
    • US and Canadian clients
    • Shift: Graveyard Monday to Friday
    • Training: 1 month


    WE LOOK FORWARD TO MEETING YOU!


    CompensationPhp 18,000 - Php 20,000

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