Senior Benefits Administration Analyst EMEA

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We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking an experienced, motivated, and data-driven Senior Benefits Administration Analyst – EMEA to join our Global Total Rewards team.

In this role, you will be responsible for leading the implementation, ongoing optimization, and operational governance of benefit plans across the EMEA region (including Romania, Poland, and Hungary). You will serve as a premier regional Subject Matter Expert (SME), ensuring global corporate consistency is seamlessly integrated with vital local compliance and relevance.

What You'll Do (Responsibilities)

In this role, you will:

• Lead Advanced Benefits Administration: Oversee complex, multi-region lifecycle management for benefit plans, including new vendor implementations, annual open enrollments, critical plan renewals, and acting as the ultimate escalation point for sensitive queries.
• Optimize Data & Processes: Design and oversee advanced QA protocols on data files, manage complex eligibility tracking, and leverage HR platforms (Workday, ServiceNow) to engineer process improvements and automate data workflows.
• Drive Vendor Governance & Billing Oversight: Monitor, review, and hold vendors accountable to established KPIs and Service Level Agreements (SLAs), while overseeing the regional benefits billing ecosystem and payment processing.
• Ensure Regulatory Compliance & Audit Leadership: Monitor and interpret the changing statutory landscape to maintain regional compliance matrices for benefit and PTO programs, while leading regional readiness initiatives for internal and external audits.
• Collaborate & Deliver Analytics: Partner closely with the Benefits Center of Excellence (COE), Total Rewards peers, and local HR leaders to drive program trust. Synthesize demographic, operational, and utilization data into sophisticated analytics for executive dashboards and leadership presentations.

What You'll Bring (Skills & Qualifications)

The ideal candidate will have:

• Progressive, hands-on international benefits administration experience (outside the U.S.), with a proven track record of regional ownership within the target markets.
• Advanced technical and data mastery, including an expert capability to aggregate, manipulate, and analyze complex data sets, census files, and intricate plan documents. Strong, practical expertise in Workday and ServiceNow is highly preferred.
• Proven ability in problem-solving, negotiation, and influencing skills within a matrixed global environment, alongside the organizational agility required to manage competing high-stakes priorities.
• Professional fluency in verbal and written English is required.
• An innovative mindset dedicated to digital transformation and process automation is highly valued.

What We Offer (Benefits)

• Location: Romania/ Hungary/ Poland
• Flexible work options: Full-Time Remote position designed to support a healthy work-life balance.
• Competitive compensation and benefits aligned with your experience.
• Comprehensive health, wellness, and retirement plans.
• Generous paid time off and holiday allocation.
• Opportunities for continuous learning, professional growth, and digital transformation initiatives.

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