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Administrative Assistant for a Plumbing & HVAC Services Company in the US (Home Based Full Time)

Virtual Coworker

Key Facts

Full time
English

Other Skills

  • •
    Customer Service
  • •
    Scheduling
  • •
    Communication
  • •
    Problem Solving
  • •
    Time Management

Requirements:

  • Follow up on annual maintenance agreements within HCP through email, text, and phone calls.
  • Schedule maintenance appointments and remind customers of upcoming services.
  • Retain customers by explaining the benefits of maintaining their annual maintenance agreement.
  • Respond to positive Google reviews.
  • Run the weekly technician sales report every Monday.
  • Monitor the daily dispatch board to ensure technicians are on time or identify when they are running early or late.
  • Monitor the HCP inbox and respond to customer inquiries as needed.
  • Assist with answering incoming calls.
  • Take ownership of day-to-day operational and customer service tasks to allow management to focus on other initiatives.

Job description

• Follow up on annual maintenance agreements within HCP through email, text, and phone calls.
• Schedule maintenance appointments and remind customers of upcoming services.
• Retain customers by explaining the benefits of maintaining their annual maintenance agreement.
• Respond to positive Google reviews.
• Run the weekly technician sales report every Monday.
• Monitor the daily dispatch board to ensure technicians are on time or identify when they are running early or late.
• Monitor the HCP inbox and respond to customer inquiries as needed.
• Assist with answering incoming calls.
• Take ownership of day-to-day operational and customer service tasks to allow management to focus on other initiatives.
Ready to apply?
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