L2/L3 IT Support Engineer - (MSP) | ZR_1261_JOB

This is a remote position.

• PeoplePartners is a Great Place to Work® certified company where people come first, careers move forward, and global opportunities feel within reach.
  
• We connect talented professionals with high-performing teams across international markets, creating roles that offer meaningful work, real collaboration, and room to grow. Here, you are not just filling a seat. You are joining a culture built on trust, learning, accountability, and people who genuinely want you to succeed.
  

• Some IT support roles are all password resets and repetitive tickets.
  
• This is not one of them.
  
• PeoplePartners is hiring an experienced L2/L3 IT Support Engineer (MSP) to support one of Australia’s fast-growing Managed Service Providers. This role is built for someone who enjoys solving real technical problems, communicating clearly with clients, and keeping businesses running smoothly across diverse environments.
  
• You will support Australian clients remotely across Microsoft 365, Azure, Intune, Windows Server, networking, firewalls, email systems, RMM, PSA, and endpoint security tools.
  
• No two days will look the same, and that is exactly the point.
  

• Resolve Level 2 and Level 3 support tickets.
  
• Provide timely IT support to MSP clients.
  
• Troubleshoot cloud, infrastructure, networking, firewall, and endpoint issues.
  
• Support Microsoft 365, Azure, Intune, Windows Server, and email environments.
  
• Maintain accurate ticket notes, documentation, and time entries.
  
• Communicate proactively with customers during issue resolution.
  
• Escalate issues appropriately while maintaining ownership.
  
• Use PSA and RMM platforms to manage support activities.
  
• Contribute to process improvements and team collaboration.
  
• Participate in team meetings and support reporting activities.
  

Requirements

• 2+ years of MSP experience.
  
• Strong Level 2 IT support experience.
  
• Experience supporting Microsoft 365 environments.
  
• Exposure to Azure, Intune, AutoPilot, and Active Directory.
  
• Windows Server administration experience.
  
• Networking and firewall troubleshooting skills.
  
• Experience using PSA and RMM platforms.
  
• Strong written and spoken English.
  
• Reliable home office setup and stable internet connection.
  

• HaloPSA
  
• NinjaOne
  
• IT Glue
  
• Huntress
  
• ThreatLocker
  
• Hyper-V or VMware
  

• Joining PeoplePartners means becoming part of a Great Place to Work certified company that values people, integrity, teamwork, excellence, and growth. 
  
• You will enjoy a supportive remote work environment, exposure to Australian clients, opportunities to learn new tools and technologies, and a culture that encourages collaboration without ego. You will work with people who communicate openly, take ownership, support each other, and care about delivering great customer experiences.
  
• This is a strong career move for an MSP engineer who wants technical variety, client impact, professional growth, and a team that knows how to work hard while keeping things human.
  
• Apply now through PeoplePartners and let’s talk.
  

• Work Setup: Fully remote / work from home.
  
• Client Location: Australia
  
• Schedule: Monday to Friday, Day-shift (AEST).
  

Benefits