Role overview

Qualifications

Fluent in Ukrainian and Russian
Comprehension of English language (written/verbal)
Must pass background check
Must be US based and eligible to work in the US

Responsibilities

Offer individualized customer service and policy options
Keep accurate information for customers within the CRM
Build relationships with clients and cultivate referral leads
Provide customer support over phone, email, or text

Key facts

Remote from: United States
Full time
Insurance Manager / Director
Russian, Ukrainian, English

Hard skills

Microsoft Dynamics CRM Insurance Products

Other skills

Customer Service
Time Management
Microsoft Office
Communication
Empathy
Problem Solving
Collaboration

About the company

International Insurance Group, Inc.

Insurance

International Insurance Group (IIG) is an independent insurance agency providing quality protection for individuals, families and businesses throughout the country. Providing superior customer service and low rates along with our ability to understand our customer’s needs drives the success of our agency. Our Vision is to become a recognized leader in the insurance and financial services arena, by providing our services within the immigrant communities of the United States. Our Mission is to overcome the language and cultural barriers of immigrants, by creating a comfortable climate, where individuals of different nationalities are offered the highest level of insurance and financial services in their own respective language. Our incessant goal is to earn the reputation and trust of our clientele, by building bridges among each nationality, one client at a time. Growth will be fueled by well-served clients who in turn will become our greatest advocates within their respective communities. We currently work with the local communities in 14 different states, their local Romanian communities, and are expanding into the Russian and the Ukrainian communities across the USA. If you have any questions, or would like to contact us regarding a quote or if you would like to join our team, send us an email at: info@insuranceiig.com

Company details

Company typeTPE

IndustryInsurance

Company size11 - 50

Links

Website LinkedIn See all jobs

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

This is a remote position.

For Applicants who are authorized to work in the US

Make Good Things Happen for Other People
Follow our proven service process to offer our existing bilingual customers the best individualized customer service and policy options from the insurance carriers IIG represents
Keep accurate information for all customers within the CRM database, adhering to company quality and compliance standards
Building relationships with clients and actively capitalizing on Referral Lead cultivation
Customer support over the phone, email or text
Email management and follow-up with calls/ emails for the missing information and documentation
Use insurance carrier’s platform & technology timely and accurately

Requirements

Must speak and write the Ukrainian & Russian language fluently
Comprehension of the English language is a must (written/verbal)
Must pass background check
Must pass the Property & Casualty insurance state licensing test and obtain license; must be US based and eligible to work in the US
Customer Service Aptitude & Skills (listening, communicating, empathy and problem solving)
PC Skills including MS Office are required; having a technology-oriented attitude is a must
Higher education is a plus
Proactive team member, effective collaborator and proactive mindset is a must
Ability to effectively organize tasks, manage time, being results-driven and capable of working to tight deadlines

Benefits

1. You can Work from Home or from office in North Royalton, OH

2. We offer a competitive pay scale. Base + bonuses

3. 401K Match

4. You will have career growth opportunities with International Insurance Group

5. You will become a licensed professional working in the insurance field, in one of the largest industries in the United States

6. Paid extensive Training & Mentorship Program

7. Medical, Dental, Vision Insurance (shared cost)

8. Paid Vacation Time, Federal Holidays and paid Bereavement time
9. You will be a part of a well-established, 99 employee agency which ranks* in the top 1% of agencies for great customer experience
10.You will have a voice. We consistently invite our staff to provide feedback about their work experience.
11.You will have the access to represent over 25 top insurance carriers in the industry, throughout 23 states, specializing in personal lines, life, commercial and trucking

Who We Are:

We strive to operate with integrity and trust in all we do. You will be part of a work-family environment, driven by our 3 Core Values of Integrity, Impact & Grit
Our long-term goal is to become a 1,000 Soul Company, serving 25 different language groups throughout the United States
Our purpose is to help Protect our Client`s American Dream
We strive to honor God and be respectful of each other, our customers, and other stakeholders
Check out our home page to find out more about our company: https://insuranceiig.com/career-opportunities/

Salary: $38,000 – $47,000 (Total Compensation including Base + Performance Bonuses)