Key Facts

Remote From:

Massachusetts (USA)

Category: Enterprise Architect

Full time

English

Hard Skills

Salesforce Multi-Cloud Customer Success Management Technical Design Data Integration

Other Skills

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Communication
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Relationship Building
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Problem Solving
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Presentations

Roles & Responsibilities

8+ years of experience in customer success, technical architect, or similar role within an enterprise SaaS environment.
Bachelor’s degree in Computer Science, Engineering, or a related field.
Proven experience architecting and delivering multi-cloud solutions, with strong proficiency in Salesforce clouds.
Salesforce certifications, such as Salesforce Technical Architect or other relevant accreditations, are a plus.

Requirements:

Collaborate with enterprise customers to design and implement multi-cloud solutions that align with their business goals.
Establish and maintain trusted relationships with key customer stakeholders to ensure a deep understanding of their needs and objectives.
Serve as the main point of contact for customer success initiatives, ensuring the successful delivery of solutions across Salesforce clouds and related technologies.
Drive growth by identifying value driven opportunities within the existing customer base.

ListEngage

Marketing & Advertising

About ListEngage

Digital Marketing Powerhouse with Expertise in 1:1 Messaging via Email Marketing, Social Media & Mobile Marketing ListEngage is a full-service interactive marketing company that helps enterprises increase ROI by having a laser sharp focus on their email marketing, social media and mobile marketing campaigns. ListEngage deploys highly targeted, 1:1 communications for our clients that include top online retailers, technology firms, and financial services. ListEngage is composed of a select team of experienced, highly motivated, analytical, and results-driven digital marketers, creatives, and techies ListEngage supports clients in an array of industries, and offers an unblemished record of superior execution, on time performance, and exceeding expectations. ListEngage recognizes that trust, registrations, subscriptions and eventually customers are earned over time. People buy when they are ready to buy and do so from people and companies they recognize, respect and trust. Our team helps clients develop and sustain relationships with their prospects and customers ListEngage finds, qualifies, contacts, engages & gathers extensive data on prospects. We work with our clients to develop and automate the distribution of content that is read by their prospect and customer base via email, social media and the mobile channel. We help assure that the content matches the medium and is impactful across an array of devices. We analyze and present execution performance on every assignment

Company type: SME

Industry: Marketing & Advertising

Founded: 2018

Company size: 51 - 200

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Job description

Enterprise Architect

We’ve been forging digital transformation through the lens of Salesforce for 20+ years for 3,000+ customers across the globe. We are a Summit status, Marketing Cloud Full Stack Partner. We are a cross-cloud shop with an emphasis on Agentforce, Data 360, Personalization, Intelligence, Marketing Cloud Engagement, Service Cloud, and Sales Cloud.

We accomplish incredible digital transformation for our customers with incredible people. We’ve always held true to the fact that talent trumps location, but culture trumps talent. We care about our people and we care about our customers.

About the Role:

As the Enterprise and Customer Success Architect, you will work directly with enterprise customers to design, develop, and implement multi-cloud solutions that meet their business needs. Your role will be to establish strong relationships with key customer stakeholders, ensuring that the solutions you architect deliver value and meet strategic objectives. By collaborating closely with the client and internal teams, you will help drive long-term customer success and revenue growth.

Duties & Responsibilities:

Collaborate with enterprise customers to design and implement multi-cloud solutions that align with their business goals.
Establish and maintain trusted relationships with key customer stakeholders to ensure a deep understanding of their needs and objectives.
Serve as the main point of contact for customer success initiatives, ensuring the successful delivery of solutions across Salesforce clouds and related technologies.
Drive growth by identifying value driven opportunities within the existing customer base.
Lead the technical discovery process to assess current environments and recommend solutions based on best practices.
Provide consultative guidance on leveraging Salesforce products, including Data Cloud, Sales Cloud, Service Cloud, Marketing Cloud, and other cloud technologies.
Deliver high-impact presentations to customers, illustrating the business value of the proposed solutions.
Act as a customer advocate within ListEngage, collaborating with internal teams such as Sales and Strategy to ensure customer needs are met.
Support pre/post-project activities, including customer discovery, training, and managed services.
Analyze client data to identify opportunities for further solution enhancement and provide recommendations for future growth.
Stay updated on the latest developments in multi-cloud architectures, Salesforce releases, and digital transformation strategies.

Education & Experience Requirements:

8+ years of experience in customer success, technical architect, or similar role within an enterprise SaaS environment.
Bachelor’s degree in Computer Science, Engineering, or a related field.
Proven experience architecting and delivering multi-cloud solutions, with strong proficiency in Salesforce clouds.
Proven track record of identifying growth opportunities and driving revenue expansion within an existing customer base.
Hands-on experience with cloud platforms, data integration, and CRM systems.
Potential travel as required

Preferred Experience:

Expertise in Salesforce Data Cloud, Sales Cloud, Service Cloud, Marketing Cloud, and related platforms.
Experience working with large-scale enterprise clients, particularly in industries such as retail, financial services, or healthcare.
Familiarity with data, compliance, and integration practices in multi-cloud environments.
Previous experience in roles that blend technical architecture with customer success or consulting.
Salesforce certifications, such as Salesforce Technical Architect or other relevant accreditations, are a plus.

Knowledge, Skills & Abilities:

Strong ability to build and maintain relationships with senior-level executives and key customer stakeholders.
Excellent communication and presentation skills, with the ability to articulate technical solutions in a business-friendly manner.

What We Offer:

Competitive salary and performance-based incentives
Comprehensive benefits package, including health, dental, and vision insurance
Opportunities for professional development and career growth
A collaborative and inclusive work environment

Why You Should Join Us:

100% CEO approval on Glassdoor
Small but mighty team of ~150 Engagers
Values that drive us: Be Great at What You Do, Be Growth Oriented, Be a Team Player, Own It
Currently 100% remote work arrangements (minimal travel may be required per client need)

If you’re interested, so are we! Send your resume our way, and we’ll contact you for an interview.

We are an equal opportunity employer and love diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.