Director of GRC Operational Risk Management

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing, with over 620 million tickets sold annually and approximately 10,000 clients worldwide.  Live Nation Concerts is the world's largest provider of live entertainment, promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

WHO ARE YOU?

Passionate and motivated. Driven with an entrepreneurial spirit. Resourceful, innovative, forward-thinking, and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you, then please read on! 

THE ROLE

We are seeking a Director of GRC Operational Risk Management. This role is responsible for leading and maturing a comprehensive third-party risk management (TPRM) program within a broader GRC and operational risk framework, ensuring that risks across vendors, partners, and digital assets are effectively identified, assessed, and managed in a practical, risk-based manner.

The role manages a team of risk analysts responsible for evaluating vendor and partner risk, conducting assessments of external websites and mobile applications, and supporting enterprise risk initiatives. In close partnership with cross-functional teams, including security, privacy, legal, and technology, this role ensures robust control environments while reinforcing resilience and regulatory compliance.

WHAT THIS ROLE WILL DO

Lead end-to-end third-party risk management (TPRM) lifecycle:

• Due diligence and onboarding

• Risk tiering and assessments

• Contractual risk controls

• Ongoing monitoring and offboarding

Manage a team of risk analysts who:

• Evaluate risks associated with vendors, partners, and outsourced services, including financial, operational, compliance, and reputational risks

• Conduct risk management for external websites and mobile applications

• Support additional risk assessments as required

Partner with other corporate teams to:

• Review security controls, vulnerabilities, and penetration testing results

• Ensure data protection, privacy, and resilience standards are met

• Drive a strong risk culture, ensuring accountability across first, second, and third lines of defense

Mature and improve the program:

• Integrate third-party risk into broader enterprise risk and operational risk frameworks

• Distribute assessment assignments and monitor progress to ensure SLAs are met across all risk levels

• Support quality assurance by reviewing assessment documentation and identifying areas for process improvement

• Track team metrics, backlog status, and stakeholder engagement levels for reporting

• Lead team standups and serve as the primary point of contact for operational blockers or intake escalations

• Identify opportunities for efficiency improvements, automation, and stakeholder engagement enhancements

WHAT THIS PERSON WILL BRING

• Bachelor’s degree in Business, Risk Management, Operations, or a related field, or comparable experience.

• Relevant certifications preferred (e.g., CRISC, CTPRP, CISA, CISM, CPA, CIA)

• 6+ years of experience in third-party risk management and/or operational risk, compliance roles, including experience managing teams, projects, and driving process improvements and efficiency

• Strong leadership, communication, and organizational skills

• Experience with GRC tools and risk platforms (e.g., ProcessUnity, Optro, Workiva, GRC, OneTrust)

• Strong analytical skills with the ability to translate risk data into actionable insights

• Ability to balance strategic thinking with operational execution

• Experience coordinating operational workflows and managing queue-based assignments.

• Familiarity with risk assessment platforms (e.g., ProcessUnity, Prevalent, or similar).

• Ability to manage multiple priorities and ensure quality and consistency

• Comfortable collaborating cross-functionally and presenting updates to senior stakeholders

BENEFITS & PERKS

Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:

• HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)

• YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days

• WEALTH: 401(k) program with company match, stock reimbursement program

• FAMILY: New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support

• CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment

• OTHERS: Volunteer time off, crowdfunding match

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. 

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

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The expected compensation for this position is:

** Pay is based on a number of factors including market location, qualifications, skills, and experience.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.