Senior ServiceNow ITOM Consultant (AIOps/Event Management)

Note: This position is based in the United States, offers a 100% remote work option, and is open to eligible U.S.-based candidates only.

About the role:
We are looking for an experienced ServiceNow ITOM Developer / AIOps Engineer to design, implement, and optimize enterprise monitoring and automation solutions using the ServiceNow platform.

This role requires strong hands-on expertise in Event Management, Metric Intelligence (MI), Health Log Analytics (HLA), integrations, orchestration, and automation along with the ability to work closely with Cloud, DevOps, and ITSM teams to deliver scalable AIOps solutions.

Job Description:

• Implement and configure ServiceNow AIOps , including:
  • Event Management
  • Health Log Analytics (HLA)
  • Agent client collector implementation and Metric Intelligence (MI)
  • Machine Learning–based anomaly detection
• Integrate monitoring tools (using OOTB Connector, REST API, SNMP trap etc) into ServiceNow.
• Design AIOps architecture, data flows, dashboards, and service health models.
• Configure alert rules, correlation logic, noise reduction policies, and service impact models.
• Develop automation workflows using Flow Designer, IntegrationHub, and orchestration.
• Design ServiceNow Orchestration workflows and automation packs, and build automated remediation for common incidents
• Collaborate with Cloud, DevOps, and ITSM teams to deliver end‐to‐end solutions.
• Conduct client workshops, requirement analysis, documentation, testing, and knowledge transfer.
• Proficiency in ServiceNow scripting (JavaScript); working knowledge of Python/Shell/PowerShell.
• Solid knowledge of cloud platforms (AWS/Azure/GCP) and ITIL processes.
• Strong analytical and problem‐solving skills.
• Excellent communication and client‐facing abilities.
• ServiceNow certifications (CSA, CIS‐ITOM, CIS‐Discovery, CIS‐Event Management) good to have.

Notes:- All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Benefits: Danta offers a compensation package to all W2 employees that are competitive in the industry. It consists of competitive pay, the option to elect healthcare insurance (Dental, Medical, Vision), Major holidays and Paid sick leave as per state law.

The rate/ Salary range is dependent on numerous factors including Qualification, Experience and Location.