Strong understanding of the Salesforce security model
Experience validating behavior across multiple user profiles and roles
Hands-on experience using a Selenium-based automation framework
Requirements:
Validate the organization's telephony-integrated Service Desktop and agent workflows built on Salesforce
Ensure functional correctness, security and data visibility behavior, and end-to-end reliability
Support multiple concurrent initiatives, including fraud and voice authentication, telephony platform upgrades, and AI-assisted agent experiences
Job description
Title: Salesforce Service Desktop Automation QA Engineer Location: REMOTE Duration: 4 Months then extension of 12 Months
USC, GC, GC EAD, TN Video Interview
SUBMISSION REQUIREMENTS: • Need Genuine LinkedIn- NO RECENT OR MULTIPLE LINKEDIN • Must have Visa Copy with the submission (FOR GC and EADs) Must have full educational details with University Name and year of completion in resume. WITHOUT ABOVE MENTIONED PREREQUISITE RESUME WILL BE DEEMED AS FAKE.
Role Overview Salesforce Service Desktop Automation QA Engineer Role
The Salesforce Service Desktop Automation QA Engineer will focus on validating the organization's telephony-integrated Service Desktop and agent workflows built on Salesforce. This role supports multiple concurrent initiatives, including fraud and voice authentication, telephony platform upgrades, and AI-assisted agent experiences. The QA engineer will ensure functional correctness, security and data visibility behavior, and end-to-end reliability across Service Desktop and telephony-driven workflows. Mandatory Skills & Experience
Experience testing Salesforce applications
Strong understanding of the Salesforce security model, including:
profiles and permission sets
role hierarchy
data visibility and record access
Experience validating behavior across multiple user profiles and roles
Hands-on experience using a Selenium-based automation framework
Ability to design and execute end-to-end test scenarios across Salesforce and integrated systems
Optional / nice-to-have skills
Experience testing telephony-integrated or contact-center Salesforce implementations
Experience validating fraud or voice-authentication workflows (for example Pindrop)
Experience validating telephony package upgrades such as NICE inContact
Experience testing AI-driven features such as call summaries, agent prompts, or automated actions (for example Cresta)
Experience building or extending Selenium automation frameworks for complex enterprise environments
