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Salesforce Service Desktop Automation QA Engineer

Veracity Software Inc

Role overview

Qualifications

  • Experience testing Salesforce applications
  • Strong understanding of the Salesforce security model
  • Experience validating behavior across multiple user profiles and roles
  • Hands-on experience using a Selenium-based automation framework

Responsibilities

  • Validate the organization's telephony-integrated Service Desktop and agent workflows built on Salesforce
  • Ensure functional correctness, security and data visibility behavior, and end-to-end reliability
  • Support multiple concurrent initiatives, including fraud and voice authentication, telephony platform upgrades, and AI-assisted agent experiences

About the company

Veracity Software Inc logo

Veracity Software Inc

Computer Software / SaaS

The definition of Veracity is accuracy and habitual truthfulness. This truly defines our brand in simplistic terms. At Veracity, we believe in doing everything in the ‘Right Way’, which means you have to challenge your own innovations and solutions all the time. Our strength lies in our employees, and with the right blend of business and technical expertise, we set the bar high for Veracity. From inception, Veracity focused on building cloud based SaaS solutions while using the latest and most advanced technology stack. We have delivered cloud based customized solutions and services to various clients across both North America and India. We have a global headquarter in Woodbridge, NJ while our offshore office is in Pune, India. We believe in bringing Global talent together, which helps us in delivering cost effective, yet highly scalable and efficient solutions. With the vision of trying to be one of the trusted IT partners as well as one of the most respected solution providers with an onsite/offshore model, Veracity is equipped with the right set of highly skilled individuals who have expertise in delivering the most effective business services and solutions for our clients. Veracity’s mission is to become the Trusted IT Partner for various businesses across globe.

Company details

IndustryComputer Software / SaaS
Company size51 - 200

Links

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Job description

Title: Salesforce Service Desktop Automation QA Engineer
Location: REMOTE
Duration: 4 Months then extension of 12 Months

USC, GC, GC EAD, TN
Video Interview

SUBMISSION REQUIREMENTS:
• Need Genuine LinkedIn- NO RECENT OR MULTIPLE LINKEDIN
• Must have Visa Copy with the submission (FOR GC and EADs)
Must have full educational details with University Name and year of completion in resume.
WITHOUT ABOVE MENTIONED PREREQUISITE RESUME WILL BE DEEMED AS FAKE.

Role Overview
Salesforce Service Desktop Automation QA Engineer
Role
The Salesforce Service Desktop Automation QA Engineer will focus on validating the organization's telephony-integrated Service Desktop and agent workflows built on Salesforce. This role supports multiple concurrent initiatives, including fraud and voice authentication, telephony platform upgrades, and AI-assisted agent experiences. The QA engineer will ensure functional correctness, security and data visibility behavior, and end-to-end reliability across Service Desktop and telephony-driven workflows.
Mandatory Skills & Experience
  • Experience testing Salesforce applications
  • Strong understanding of the Salesforce security model, including:
    • profiles and permission sets
    • role hierarchy
    • data visibility and record access
  • Experience validating behavior across multiple user profiles and roles
  • Hands-on experience using a Selenium-based automation framework
  • Ability to design and execute end-to-end test scenarios across Salesforce and integrated systems

Optional / nice-to-have skills
  • Experience testing telephony-integrated or contact-center Salesforce implementations
  • Experience validating fraud or voice-authentication workflows (for example Pindrop)
  • Experience validating telephony package upgrades such as NICE inContact
  • Experience testing AI-driven features such as call summaries, agent prompts, or automated actions (for example Cresta)
  • Experience building or extending Selenium automation frameworks for complex enterprise environments

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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