Logo for Five9

Marketing Programs Manager - Maternity Cover (16 Months)

Role overview

Qualifications

  • 5+ years’ experience in integrated marketing, demand generation or field marketing
  • Proven success executing multi-channel campaigns across international markets
  • Strong experience with webinars, email marketing, nurture and lead generation programmes
  • Highly organised, performance-driven and comfortable working cross-functionally

Responsibilities

  • Plan and execute end-to-end international campaigns across email, nurture, webinars, blogs, social, events and syndication
  • Adapt global campaigns for EMEA, LATAM and Canada, ensuring messaging reflects local nuances
  • Manage 3rd-party syndication vendors and targeting criteria
  • Support ABM outreach creation for priority accounts

About the company

Five9 logo

Five9

Customer Experience & Contact Centers

Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps increase agent and supervisor productivity, connects the contact center to the business, and ultimately deliver tangible business results including increased revenue and enhanced customer trust and loyalty.

Company details

Company typeLarge
IndustryCustomer Experience & Contact Centers
Company size1001 - 5000

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.   

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. 

The Role

We are looking for an execution-focused Marketing Programs Manager to drive high-impact, multi-channel campaigns across EMEA, LATAM and Canada.

This is a hands-on role responsible for turning international strategy into measurable pipeline through webinars, email and nurture, content syndication, blogs, social, and owned and third-party events.

You will work closely with ABM, Channel/Partners, Sales and LDR/BDR teams to ensure campaigns are localised, executed flawlessly, extended through partners, and converted into meetings and pipeline.

 

What You’ll Own

Integrated Campaign Execution

  • Plan and execute end-to-end international campaigns across email, nurture, webinars, blogs, social, events and syndication.
  • Manage timelines, stakeholders and delivery across multiple regions.
  • Track performance and optimise for pipeline impact.

Localisation & Regional Adaptation

  • Adapt global campaigns for EMEA, LATAM and Canada.
  • Ensure messaging reflects local language, cultural nuance, regulatory needs and market priorities.
  • Manage translation and regional review workflows where required.

Webinars & Virtual Programmes

  • Own webinar strategy and execution from topic development to follow-up.
  • Drive registration, attendance and post-event meeting conversion. 

Email & Nurture

  • Build segmented email campaigns and multi-step nurture journeys.
  • Continuously test and optimise for engagement and conversion.

Content Syndication & Lead Generation

  • Manage 3rd-party syndication vendors and targeting criteria.
  • Monitor CPL, lead quality and downstream conversion.

Content, Blogs & Social

  • Create campaign messaging and assets including emails, landing pages, outreach copy and toolkits.
  • Lead blog production aligned to campaign themes.
  • Drive social amplification to increase engagement and registrations.

Events & Partner Extension

  • Promote owned and 3rd-party events with measurable outcomes.
  • Extend campaigns through partners using scalable Campaign in a Box toolkits.

ABM & Sales Alignment

  • Support ABM outreach creation for priority accounts.
  • Align tightly with LDR/BDR teams to ensure strong follow-up, speed-to-lead and meeting conversion.
  • Maintain closed-loop reporting to improve performance.

 

What You Bring

  • 5+ years’ experience in integrated marketing, demand generation or field marketing.
  • Proven success executing multi-channel campaigns across international markets.
  • Strong experience with webinars, email marketing, nurture and lead generation programmes.
  • Experience managing content syndication and 3rd-party vendors.
  • Confident content creator with strong copywriting skills.
  • Experience localising campaigns across regions.
  • Highly organised, performance-driven and comfortable working cross-functionally.
  • Experience with some of the marketing technology Five9 utilises –Salesforce.com, Marketo, Zoom for webinars, 6sense, Folloze Monday.com,
  • Strong analytical skills with the ability to measure, report and optimise campaign performance.

 

16-Month Fixed Term Contract (Maternity Cover)

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer. 


View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.  

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Apply once. Then go straight to the hiring manager.

After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.

MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
Unlocked after you apply
·

Marketing Program Manager Related jobs

Other jobs at Five9

Premium

Reach out to the hiring manager directly.

Gain access to the contact details of the hiring managers who actually decide, and reach out to network with them directly. That, plus more when you upgrade:

  • Full match report with fit score and gaps
  • Career diagnostics on how recruiters read you
  • Curated company matches and warm intros
  • 48h early access to new roles

Cancel anytime.