2+ years of Workday experience supporting employee lifecycle transactions
Experience working within HR operations or HR shared services environments
Experience managing a high-volume ticket or request queue
Familiarity with ServiceNow or similar case management systems
Requirements:
Process and manage employee lifecycle transactions in Workday, including new hires, job changes, reorganizations, and compensation updates
Monitor and manage HR cases and requests through ServiceNow
Ensure data accuracy and integrity when processing HR transactions
Communicate delays, issues, or compliance concerns to recruiters and hiring managers
Job description
Duration: 6 months
Job Description:
We are seeking a detail-oriented Employee Service Coordinator to support HR operations and employee lifecycle transactions within a shared services environment.
In this role, you will manage high-volume HR transactions, maintain data accuracy within HR systems, and ensure timely resolution of employee-related requests.
The ideal candidate has strong experience working with Workday and HR service management tools such as ServiceNow, along with a strong understanding of HR operations and employee lifecycle processes.
Responsibilities:
Process and manage employee lifecycle transactions in Workday, including:
new hires
job changes
reorganizations
compensation updates
Monitor and manage HR cases and requests through ServiceNow
Ensure data accuracy and integrity when processing HR transactions
Complete routine audits and data validations
Support offer approvals and background check processes
Communicate delays, issues, or compliance concerns to recruiters and hiring managers
Collaborate with cross-functional teams including HR, Talent Acquisition, Payroll, and Benefits
Maintain strict confidentiality of employee and organizational data
Support continuous process improvements within HR operations
Assist with additional HR operational projects as needed
Experience:
2+ years of Workday experience supporting employee lifecycle transactions
Experience working within HR operations or HR shared services environments
Experience managing a high-volume ticket or request queue
Familiarity with ServiceNow or similar case management systems
Strong attention to detail and data accuracy
Ability to manage multiple priorities in a fast-paced environment
Excellent written and verbal communication skills
Ability to maintain confidentiality when handling sensitive employee information
Skills:
HR operations or HR shared services
Workday experience
ServiceNow or similar case management systems
Education:
Bachelor’s degree or equivalent experience.
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
