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Salesforce Business Systems Analyst

MDA Edge

Role overview

Qualifications

  • Associate's degree or equivalent education and work experience
  • Minimum 3 years of experience as a Business Systems Analyst in an agile environment
  • Strong Salesforce expertise, including data models, workflows, integrations, and architecture design
  • Knowledge of Microsoft SQL Server, queries, and reporting

Responsibilities

  • Lead complex cross-departmental requirement gathering, analysis, and system design using Salesforce best practices
  • Collaborate with technical and business teams to deliver scalable Salesforce solutions that meet organizational goals
  • Organize and document user requirements, workflows, and process improvements using SMART criteria
  • Define user stories, acceptance criteria, and project artifacts within Azure DevOps

Key facts

Hard skills

Salesforce

About the company

MDA Edge logo

MDA Edge

Business Consulting & Services

Our objective is to establish an exceptional ecosystem by connecting individuals, technology, and prospects through the application of human intelligence.MDA Edge is a process-oriented company and our expertise lies in providing comprehensive Workforce Solutions, specifically focusing on Contingent Staffing, Bulk/Project Staffing, RPO/KPO/BPO, and Direct Hire services. We cater to a wide range of industries, including Infrastructure Consulting, Engineering Consulting, IT Consulting, Healthcare, Life Sciences, Pharmaceutical Consulting, Consumer Goods, Education, Transportation & Logistics, Media & Entertainment, Telecom, BFSI, Manufacturing, Utilities & Energies, and Corporate Recruitment. Moreover, we have developed a dedicated focus on Government Consulting.Our company prides itself on a meticulous approach, ensuring that we meet your specific needs. We have established a robust network of highly skilled professionals who are readily available to fulfill your requirements. With a strong commitment to excellence, we consistently deliver exceptional results for clients in India, Denmark, France, Germany, Ireland, Japan, Spain, Thailand, the USA, Canada and Mexico, with ongoing expansion efforts to serve more new regions in the near future.We consistently uphold the highest standards of quality by providing resources, time, and materials to design, implement, and support efficient operations for organizations. Our track record of measurable accomplishments demonstrates our commitment to cultivating a balanced work and societal ecosystem.Our continuous growth, successful customer engagements, and strong customer retention exemplify our achievements. Furthermore, our passion lies in streamlining complex business processes through the application of suitable technology, which has been integral to our success.We extend an invitation to join our dynamic workplace, offering rapid growth opportunities, excellent employee benefits, and a positive work-life balance.

Company details

Company typeScaleup
IndustryBusiness Consulting & Services
Company size201 - 500

Links

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Job description

Position Overview: The Principal Business Systems Analyst - Salesforce plays a key role in leading enterprise-level Salesforce implementations, integrations, and system optimizations. This position works closely with vendors, architects, project managers, and leadership teams to align business needs with technical solutions across multiple departments.
Key Responsibilities:
  • Lead complex cross-departmental requirement gathering, analysis, and system design using Salesforce best practices.
  • Collaborate with technical and business teams to deliver scalable Salesforce solutions that meet organizational goals.
  • Organize and document user requirements, workflows, and process improvements using SMART criteria.
  • Define user stories, acceptance criteria, and project artifacts within Azure DevOps.
  • Partner with Quality Assurance teams to develop test plans, test cases, and defect management processes.
  • Create and maintain data documentation, use cases, mockups, SQL queries, and reporting structures.
  • Mentor and guide analysts, promoting best practices in business analysis, agile delivery, and continuous improvement.
  • Coordinate with teams to ensure successful sprint delivery and agile maturity across IS teams.
  • Conduct process assessments to identify opportunities for automation or efficiency using LEAN techniques.
  • Provide ongoing mentorship on best practices including documentation, change management, and workflow governance.
  • Offer on-call or after-hours support when necessary.
Required Qualifications:
  • Associate's degree or equivalent education and work experience.
  • Minimum 3 years of experience as a Business Systems Analyst in an agile environment.
  • Strong Salesforce expertise, including data models, workflows, integrations, and architecture design.
  • Experience in creating and managing Salesforce user roles, profiles, and permissions.
  • Knowledge of Microsoft SQL Server, queries, and reporting.
  • Experience working with healthcare regulations such as HIPAA, HITECH, and CMS guidelines.
  • Ability to evaluate existing processes and recommend improvements.
  • Strong communication skills to translate business needs into technical requirements.
  • Demonstrated leadership in resolving complex system issues.
  • Experience integrating Salesforce with third-party systems (EHRs, billing platforms, etc.).
  • Experience using LEAN methodologies to improve business processes.
  • IIBA certification required upon hire.
Preferred Qualifications:
  • Experience with healthcare or health insurance environments.
  • Experience with Facets or similar healthcare platforms.
  • Proven track record of supporting agile teams in backlog refinement and sprint planning.
Work Environment:
  • 100% remote position available in Washington, Oregon, and California.
  • Full-time, no relocation assistance, no visa sponsorship.
  • Occasional travel may be required.

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Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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