Role overview

Qualifications

A four-year Bachelor's degree in Business, Computer Science, or a related field
A minimum of 2 to 5 years of relevant work experience
Proficiency in Windows-based hardware and software applications
Strong communication and analytical skills

Responsibilities

Review, evaluate, design, implement and maintain the corporate technology systems
Identify data sources, constructs data decomposition diagrams, provides flow diagrams and documents all related processes
Ability to communicate complicated technical concepts to non-technical Clients
Provides technical assistance to 700plus internal business users by responding to inquiries regarding errors, problems, or questions about hardware or software in a 24x7 environment

Key facts

Remote from: New Jersey (USA)
Full time
Mid-level (2-5 years)
Technical Support Specialist
English

Hard skills

Active Directory ServiceNow Windows Software Data Management Project Coordination End-User Training And Support Android Development

Other skills

Communication
Analytical Skills

About the company

MDA Edge

Our objective is to establish an exceptional ecosystem by connecting individuals, technology, and prospects through the application of human intelligence.MDA Edge is a process-oriented company and our expertise lies in providing comprehensive Workforce Solutions, specifically focusing on Contingent Staffing, Bulk/Project Staffing, RPO/KPO/BPO, and Direct Hire services. We cater to a wide range of industries, including Infrastructure Consulting, Engineering Consulting, IT Consulting, Healthcare, Life Sciences, Pharmaceutical Consulting, Consumer Goods, Education, Transportation & Logistics, Media & Entertainment, Telecom, BFSI, Manufacturing, Utilities & Energies, and Corporate Recruitment. Moreover, we have developed a dedicated focus on Government Consulting.Our company prides itself on a meticulous approach, ensuring that we meet your specific needs. We have established a robust network of highly skilled professionals who are readily available to fulfill your requirements. With a strong commitment to excellence, we consistently deliver exceptional results for clients in India, Denmark, France, Germany, Ireland, Japan, Spain, Thailand, the USA, Canada and Mexico, with ongoing expansion efforts to serve more new regions in the near future.We consistently uphold the highest standards of quality by providing resources, time, and materials to design, implement, and support efficient operations for organizations. Our track record of measurable accomplishments demonstrates our commitment to cultivating a balanced work and societal ecosystem.Our continuous growth, successful customer engagements, and strong customer retention exemplify our achievements. Furthermore, our passion lies in streamlining complex business processes through the application of suitable technology, which has been integral to our success.We extend an invitation to join our dynamic workplace, offering rapid growth opportunities, excellent employee benefits, and a positive work-life balance.

Company details

Company typeScaleup

Company size201 - 500

Links

Website LinkedIn See all jobs

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Job description

JOB SUMMARY:

The role supports the Manager of IT Services in various departmental activities aimed at enhancing overall corporate performance.
Key responsibilities include the design, development, and maintenance of systems, data management, security access, project coordination, and interfacing with other systems.
Additionally, the role involves gathering and analyzing information, refining processes, and providing end-user support through efficient and cost-effective technology solutions.
The position requires travel between multiple sites for on-site support, with typically one day spent at each location during the week. A reliable car is essential for this role. The locations to be covered are: Glassboro, NJ; Waterford, NJ; McKee City, NJ; Cumberland, NJ; Millville, NJ; Cape May, NJ

KEY REQUIREMENTS:
Qualifications:

A four-year Bachelor's degree in Business, Computer Science, or a related field. Significant professional experience may be considered in lieu of the educational requirement.
A minimum of 2 to 5 years of relevant work experience.
Proficiency in Windows-based hardware and software applications is required.
Strong communication and analytical skills are essential.

Technical Skills:

Active Directory & Windows Server 2000 (or higher)
Office 2000 (or higher)
Mobile and cellular technologies (iPad, Tablets, iPhone)
ServiceNow
Familiarity with Android-based tablets

Responsibilities:

Review, evaluate, design, implement and maintain the corporate technology systems.
Identify data sources, constructs data decomposition diagrams, provides flow diagrams and documents all related processes.
Ability to communicate complicated technical concepts to non-technical Clients.
Experience ad-hoc reporting, estimating, and interfacing of inbound and outbound interface files.
Work as technical expert with Clients, application analysts, developers and other technical team members to support and develop technical solutions to complex business problems.
Develops specifications according to business requirements.
Configures system and monitors performance of systems and programs. Install software, patches and new environments as required.
Writes and maintains documentation to describe program development, logic, system coding, testing, changes, and corrections in accordance with policy and SOX auditing compliance.
Recommends new solutions and upgrades in alignment with strategic plans and business requirements.
Coordinate and perform all testing of any changes to environment with process owners.
Ensure that assigned backup support personnel are involved and aware of activities so that they have sufficient knowledge to be effective substitutes when needed.
Provides technical assistance to 700+ internal business users by responding to inquiries regarding errors, problems, or questions about hardware or software in a 24x7 environment.
Assist IT Department with other support related issues as required.
Perform other special projects and assignments as required.
Perform all duties inherent in all supervisory, professional and administrative positions. Consistent with all positions in this classification, additional projects, tasks and/or duties beyond what is outlined may be assigned as required.