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Application Analyst II

Veracity Software Inc

Role overview

Qualifications

  • Bachelor's Degree required
  • Minimum 3+ years of healthcare application support experience
  • Strong understanding of ITIL, Service Management, SLAs, and problem management workflows
  • Excellent communication skills (written and verbal)

Responsibilities

  • Provide Tier 2 and Tier 3 support for clinical third-party applications and back-office systems
  • Coordinate issue resolution and ensure alignment with established Service Management SLAs
  • Document root causes, workarounds, and solutions in call tracking and knowledge databases
  • Identify recurring issues and recommend long-term process and prevention improvements

Key facts

Hard skills

Healthcare Software Implementation Service Management Cardiology Radiology Pacbase Sleep Studies Desktop Support Problem Management Internal Documentation Self-Regulation

Other skills

  • Troubleshooting (Problem Solving)
  • Communication
  • Customer Service

About the company

Veracity Software Inc logo

Veracity Software Inc

Computer Software / SaaS

The definition of Veracity is accuracy and habitual truthfulness. This truly defines our brand in simplistic terms. At Veracity, we believe in doing everything in the ‘Right Way’, which means you have to challenge your own innovations and solutions all the time. Our strength lies in our employees, and with the right blend of business and technical expertise, we set the bar high for Veracity. From inception, Veracity focused on building cloud based SaaS solutions while using the latest and most advanced technology stack. We have delivered cloud based customized solutions and services to various clients across both North America and India. We have a global headquarter in Woodbridge, NJ while our offshore office is in Pune, India. We believe in bringing Global talent together, which helps us in delivering cost effective, yet highly scalable and efficient solutions. With the vision of trying to be one of the trusted IT partners as well as one of the most respected solution providers with an onsite/offshore model, Veracity is equipped with the right set of highly skilled individuals who have expertise in delivering the most effective business services and solutions for our clients. Veracity’s mission is to become the Trusted IT Partner for various businesses across globe.

Company details

IndustryComputer Software / SaaS
Company size51 - 200

Links

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Job description

Application Analyst II
Location: Irving, TX 75039 - Remote
Employment Type: Contractor
Openings: 1
Duration: 91 Days

Education Requirement: Bachelor's Degree (proof REQUIRED at submission)
Work Hours: Monday – Friday
The Application Analyst II provides Tier 2 and Tier 3 support for medium-to-high complexity clinical and back-office applications within a large multi-regional healthcare system. The analyst manages incidents, problem resolution, and service requests following ITIL and service management principles. The role supports a broad suite of clinical third-party applications, including Cardiology, Radiology, Lab, PACS, Sleep Lab (Cadwell), and PFT (Breeze Suite).
This position requires strong troubleshooting ability, experience identifying root causes, documentation discipline, and the ability to work independently while supporting internal and external users. The analyst participates in an on-call rotation and must maintain high customer service and communication standards.
Key Responsibilities
Application Support
  • Provide Tier 2 and Tier 3 support for clinical third-party applications and back-office systems.
  • Coordinate issue resolution and ensure alignment with established Service Management SLAs.
  • Support SEV1 and SEV2 outages and participate in on-call rotation for 24/7 application support.
  • Document root causes, workarounds, and solutions in call tracking and knowledge databases.
Incident, Problem & Service Management
  • Follow ITIL processes for incident, request, and problem management.
  • Provide timely updates and communication to stakeholders throughout issue resolution.
  • Identify recurring issues and recommend long-term process and prevention improvements.
Collaboration & Stakeholder Engagement
  • Work closely with cross-functional IT groups, clinical teams, and application vendors.
  • Deliver high-quality customer service to clinicians, administrative users, and support staff.
  • Participate in team meetings, knowledge sharing, and improvement discussions.
Technical Skills & Tools
  • Support applications across cardiology, radiology, lab, PACS, PFT, and Sleep Lab systems.
  • Advanced knowledge of desktop applications, Microsoft Office, Citrix, and collaboration tools.
  • Maintain strong understanding of application functionality and its technical architecture.
Self-Management
  • Work independently with minimal oversight.
  • Maintain accurate and complete documentation at all times.
  • Manage multiple priorities in a fast-paced healthcare environment.
Required Skills & Qualifications
  • Bachelor's Degree required (must submit proof).
  • Experience supporting clinical third-party applications:
    • Cardiology, Radiology, Lab, PACS, Cadwell (Sleep Lab), Breeze Suite (PFT)
  • Minimum 3+ years of healthcare application support experience.
  • Experience with desktop application support and troubleshooting.
  • Strong understanding of ITIL, Service Management, SLAs, and problem management workflows.
  • Excellent communication skills (written and verbal).
  • Ability to document issues, workarounds, and solutions thoroughly.
  • Ability to work independently and handle escalations.

Recruiter Submission Template –

Full Name:
Bachelor's Degree (Required – include degree, university, and completion year):
Proof of Education Attached? (Yes/No):
Total Years of Application Analyst / Application Support Experience:
Years of Experience Supporting Clinical 3rd-Party Applications:
List Clinical Application Experience (Cardiology, Radiology, Lab, PACS, Cadwell, Breeze Suite – details):
Experience with Tier 2 / Tier 3 Application Support (Yes/No – details):
Experience with ITIL / Incident / Problem Management (Yes/No – details):
Experience Handling SEV1 & SEV2 Outages (Yes/No – details):
Experience with Microsoft Office, Citrix, and Desktop Application Support (Yes/No – details):
Experience Supporting Healthcare Providers (Yes/No – details):
Experience Documenting Issues in Call Tracking & Knowledge Bases (Yes/No – details):
Participation in On-Call Rotation (Yes/No):
Strong Communication & Customer Service Skills (Yes/No):
Motivation / Reason for the Role:
Reason for Interest in This Role:
Is Candidate Local to Irving, TX? (Yes/No – not required for remote):
Contact Number:
Email ID:
LinkedIn Profile:
Full Address (City, State, ZIP):
Notice Period (Weeks):
Current Work Authorization (US Citizen / GC / H1B / Other):
Expected Hourly Rate (W2):
Interview Availability (CST):
Available to Work Monday–Friday (Yes/No):
Candidate Approved Their Submission? (Yes/No):

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Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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