Logo for ARK Solutions, Inc.

ServiceNow Business Analyst :: Washington, DC (REMOTE)

ARK Solutions, Inc.

Role overview

Qualifications

  • Experience with the ServiceNow platform, specifically in HRSD, ITSM, WSD, or GRC modules.
  • Excellent communication skills for diverse audiences.
  • Proficiency in eliciting, analyzing, and documenting business and functional requirements for ServiceNow.
  • Minimum 1 year as a business analyst for ServiceNow.

Responsibilities

  • Facilitate requirements gathering sessions and create user stories.
  • Create functional specifications, wireframes, process maps, and support UAT.
  • Translate business requirements into ServiceNow configuration and development needs.
  • Develop training materials and provide training.

Key facts

Hard skills

ServiceNow

About the company

ARK Solutions, Inc. logo

ARK Solutions, Inc.

IT Services & IT Consulting

WE'RE A COMPANY THAT CARES FOR OTHERS BEYOND STAFFING OUR CULTURE SHAPES EVERYTHING WE DO. Our people, clients, and consultants matter to us more than anything. We are driven by a culture of purpose, shared values, and growth. OUR CLIENTS ARE OUR DRIVING FORCE Whether it’s finding the right candidate for a job or seamlessly managing a project end to end, our conviction and commitment to our clients runs deep. No matter what it takes, we’re devoted towards the success of your business. OUR PEOPLE ARE OUR FAMILY Our team members are our family. We’re here for you and we won’t stop until you’re exactly where you want to be. We believe in your potential and we are devoted to helping you achieve your ambition. IT’S ALL ABOUT YOU Your business is our business. We believe in making our relationship and understanding strong, and we know just how to do that. Our mantra is: analyze, identify, recruit, execute. Our mission is to create relationships, not transactions. Our promise is that we'll be there, as questions or issues arise, every step of the way. With experience in staffing and implementing projects, we thrive on sharing our experience and knowledge to help you make a success of your business. Our track record proves that clear communication and expert collaboration will boost your bottom line. ARK was formed in 2003 with the goal of becoming the supplier of choice for clients, employer of choice for our employees and contingent workforce. We provide high-volume staffing, SOW and payrolling services to structured contingent workforce programs and projects across USA. With our deep industry knowledge, business process expertise, comprehensive resources and a proven track record, ARK Solutions, Inc. can mobilize the right talent across various skills. ARK Solutions, Inc. is a certified Minority Women Owned Firm by NMSDC, State of VA, PA, NY and MD.

Company details

Company typeSME
IndustryIT Services & IT Consulting
Company size201 - 500

Links

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Job description

ServiceNow Business Analyst - Washington, DC (REMOTE)

Contract Duration: 8+ months

Seeking a skilled ServiceNow Business Analyst with strong understanding of the ServiceNow platform and the ability to work effectively with both technical and non-technical stakeholders.

Must-Have Skills:

  • Experience with the ServiceNow platform, specifically in HRSD, ITSM, WSD, or GRC modules.
  • Excellent communication skills for diverse audiences.
  • Proficiency in eliciting, analyzing, and documenting business and functional requirements for ServiceNow.
  • Experience in facilitating discovery workshops, stakeholder interviews, and product backlog grooming.
  • Ability to facilitate requirements gathering sessions and create user stories.
  • Experience in creating functional specifications, wireframes, process maps, and supporting UAT.
  • Ability to translate business requirements into ServiceNow configuration and development needs.
  • Experience working in Waterfall and/or Agile/Scrum environments to support project delivery.
  • Skill in developing training materials and providing training.

Experience:

  • Minimum 1 year as a business analyst for ServiceNow.

Preferred Skills:

  • Certified System Administrator (CSA).

Expected Deliverables:

  • Roadmaps, R&D findings, Epic and Sprint planning, backlog grooming, user stories, OCM documentation creation, go-live activity checklist.

Education:

  • 4-year BS/BA Degree.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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