Role overview

Qualifications

Bachelor’s degree or equivalent work experience
2+ years of work experience in a fast-paced customer service role
Fluent in English with effective written communication skills
Above average technical fluency, especially with Google Sheets

Responsibilities

Proactively reach out to dashers to set clear order expectations
Identify trends and communicate findings to improve processes
Develop a deep expertise in the product and systems
Ensure exceptional service experience by working through solutions

Key facts

Remote from: California (USA)
Full time
Senior (5-10 years)
Customer Service / Support Representative
English

Hard skills

Workflow Application Slack (Software) Atlassian OpsGenie Salesforce

Other skills

Communication
Troubleshooting (Problem Solving)
Organizational Skills
Problem Solving
Customer Service
Technical Acumen
Google Sheets
Collaboration
Detail Oriented

About the company

LanceSoft, Inc.

Staffing & Recruiting

Established in 2000, LanceSoft is a pioneer in delivering top-notch Global Workforce Solutions and IT Services to a diverse clientele. As a Certified MBE and Woman-Owned organization, we pride ourselves on fostering global cross-cultural connections that advance both the careers of our employees and the success of our clients' businesses. At LanceSoft, our mission is clear: to leverage our global network to seamlessly connect businesses with the right talent and individuals with the right opportunities, all without bias. We believe in providing Global Workforce Solutions with a personalized, human touch. Our comprehensive range of services spans various domains, encompassing temporary and permanent staffing, Statement of Work (SOW) arrangements, payrolling, Recruitment Process Outsourcing (RPO), application design and development, program/project management, and engineering solutions. Currently, our team of over 5,000 professionals caters to 110+ enterprise clients worldwide, including Fortune companies. Our client base represents a diverse spectrum of industries, including Banking & Financial Services, Semiconductor/VLSI, Technology, Healthcare & Life Sciences, Government, Telecom & Media, Retail & Distribution, Oil & Gas, and Energy & Utilities. Headquartered in Herndon, VA, LanceSoft operates 32+ regional offices across the North America, Europe, Asia, and Australia. We also have nine delivery centers strategically located in India in Bangalore, Indore, Noida, Baroda, Hyderabad, Bhubaneshwar, Dehradun, Goa, and Aligarh to further enhance our client service capabilities.

Company details

Company typeXLarge

IndustryStaffing & Recruiting

Company size5001 - 10000

Links

Website LinkedIn See all jobs

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

Job details:
Location:    Remote
Duration:     3+months (Possibilities of extension)
Payrate:      $20/hr w2

Description:

You will be joining a small team responsible for ensuring that we are able to successfully execute deliveries with a 100% delivery rate.
This role is focused on Live Operations and will include proactive outbounds to our delivery drivers to drive exceptional quality.
To succeed in this role you will need to have strong communication, troubleshooting and organizational skills, and a desire to continue learning.
You’ll be a strategic problem solver and become a subject matter expert in all things related to our new product.
You will be the first line of defense, ensuring that DoorDash provides an exceptional service experience by setting upfront expectations or working through solutions when something goes wrong. You’re excited about this opportunity because you will…
Proactively reach out to dashers to set clear order expectations and instructions Spearhead & execute workflows that ensure we meet exceptional SLAs Identify trends & communicate findings to the broader teams to improve our processes Develop a deep expertise in our product, processes, systems, tools Be an early part of a collaborative team that prides itself with world-class customer service for a vital industry leading technology platform.
We’re excited about you because…
You have a Bachelor’s degree or equivalent amount of work experience You have 2+ years of work experience in a fast-paced customer service role in technology, hospitality or grocery & convenience You are a highly-motivated individual that can work independently You are a natural problem solver, willing to triage problems that may not have a pre-defined solution You can speak fluent English and have above average technical fluency (typing speed of 40 WPM).
You have effective written communication skills--including top-notch grammar, spelling, and the ability to write both formally and casually using DoorDash’s brand voice and tone You are above average in technological fluency - and are especially comfortable with Google Sheets You are conversationally proficient in English Bonus points for...
Familiarity with G-Suite, Slack, Atlassian, Salesforce Previous experience in grocery & convenience
Note on Logistics This role is 100% remote. You will need to be available between 9am - 7pm (Monday - Sunday)