Role overview

Qualifications

Excellent verbal and written English communication skills with high attention to detail and data accuracy
Knowledge of U.S. insurance claims and reporting for auto/health insurance; experience with insurance adjusters
Paralegal training or experience in personal injury law; familiarity with related terminology
Strong empathy for injured clients; capable of night-shift work

Responsibilities

Conduct welcome calls and maintain regular communication regarding recovery
Facilitate medical treatment, ensure compliance with doctor recommendations, and monitor progress
Interface between the lawyer, injured client, medical providers, and insurance adjusters
Gather medical records/bills and organize the demand package for settlement

Key facts

Remote from: Philippines
Full time
Case Manager
10 - 10K yearly
English

Hard skills

Personal Injury Law Medical Insurance Claims Care Coordination Medical Billing Vehicle Insurance Data Quality Online Communication Shift Scheduling

Other skills

Virtual Collaboration
Video Conferencing
Non-Verbal Communication
Empathy
Compassion
Detail Oriented

About the company

Global Medical VA Careers

Global Medical Virtual Assistants is one of the Philippines’ leading virtual assistant companies that shelter Filipino healthcare and corporate professionals who want to work from home. Founded by Beth Lachance, our organization aims to provide career opportunities for all aspiring Filipino professionals who want to pursue jobs that develop and maintain the continuity of their professional practice in the healthcare industry. We partner with growing and well-known healthcare professionals and institutions in the United States, providing globally competitive medical virtual services.

Company details

Company size501 - 1000

Links

Website LinkedIn See all jobs

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Job description

The VA will serve as a Case Manager, acting as the central coordinator for personal injury files (car accidents, slip and falls).

TASKS:

Conducting welcome calls and maintaining regular communication regarding recovery
Facilitating medical treatment, ensuring compliance with doctor recommendations, and monitoring progress
Interfacing between the lawyer, injured client, medical providers, and insurance adjusters
Gathering medical records/bills and organizing the "demand package" for settlement

Requirements

QUALIFICATIONS:

Must have excellent verbal and written English communication skills
High attention to detail and strong data accuracy
U.S. insurance claims knowledge
Understanding reporting for auto or health insurance
High level of empathy and "Compassion Care" for injured clients
Paralegal training or experience in personal injury law is preferred
Familiarity with terminology is preferred (no clinical diagnoses required)
Experience working directly as or with insurance adjusters (Highly Preferred)
Open to working night shifts

MINIMUM SYSTEM REQUIREMENTS:

PRIMARY SYSTEM

Computer Processor: Intel Core i5-6000 (6th Gen or higher) or AMD Ryzen 5 or higher
Computer Memory/RAM: 8.00 GB
Computer Operating System: At least Windows 11 64-bit or macOS Ventura
Headset: Any USB-type headset with noise-cancelling feature
Camera: Capable of a clear and crisp video output

BACK-UP SYSTEM

OPTION 1 (BACKUP SYSTEM):

Computer Processor: Intel Core i5-6000 (6th Gen or higher) or AMD Ryzen 5 or higher
Computer Memory/RAM: 8.00 GB
Computer Operating System: at least Windows 11 64-bit or macOS Ventura
Headset: Any USB-type headset with noise-cancelling feature (Optional)

OPTION 2 (POWER SUPPLY - UPS):

Must be capable of powering your work station for at least 3 hours
Typically a device with 240Wh or higher will be sufficient
Must be capable of accepting all the plugs required to maintain the primary device and work environment (device, monitor, modem, cell phone if using as internet backup)

PRIMARY INTERNET CONNECTION

DSL / Fiber Connection - Minimum of 100mb/s contracted

BACK-UP INTERNET CONNECTION

Minimum of 20mb/s (Cell)

RECOMMENDED SYSTEM REQUIREMENTS

PRIMARY SYSTEM

Computer Processor: Intel Core i7 and i9 Core or Core Ultra or AMD Ryzen 7 or higher
Computer Memory/RAM: 16.00 GB
Computer Operating System: At least Windows 11 64-bit or macOS Tahoe
Headset: Any USB-type headset with noise-cancelling feature
Camera: Capable of a clear and crisp video output

BACK-UP SYSTEM

OPTION 1 (BACKUP SYSTEM):

Computer Processor: Intel Core i7 and i9 Core or Core Ultra or AMD Ryzen 7 or higher
Computer Memory/RAM: 16.00 GB
Computer Operating System: At least Windows 11 64-bit or macOS Tahoe
Headset: Any USB-type headset with noise-cancelling feature
Camera: Capable of a clear and crisp video output

OPTION 2 (POWER SUPPLY - UPS):

Must be capable of powering your work station for at least 3 hours
Typically a device with 240Wh or higher will be sufficient
Must be capable of accepting all the plugs required to maintain the primary device and work environment (device, monitor, modem, cell phone if using as internet backup)

PRIMARY INTERNET CONNECTION

DSL / Fiber Connection - Minimum of 500mb/s contracted

BACK-UP INTERNET CONNECTION

Minimum of 20mb/s (Cell or wired)

Benefits

RATE AND REWARDS:

Starting rate is $800 (USD) monthly
Employment Type: Independent Contractor
Free Training
Paid Time Offs
HMO Coverage
Optical Rewards
Performance-Based Increase
Permanent Work From Home

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