Junior Service Delivery Coordinator (SaaS, Remote, EU)

Ready to own it, build it, and grow it?

About us:

We are Publitas! We’re a remote-first, fast-growing SaaS company helping brands turn static content into digital discovery experiences that drive results.

We’re not about busywork, hierarchy, or hand-holding. We hire sharp minds, trust them fully, and measure success by real results, not noise. If you thrive in autonomy, challenge, and high ownership, you’ll love it here.

At Publitas, we’re looking for a proactive and highly organised Junior Service Delivery Coordinator to support our growing customer portfolio across the EU. You’ll play a key role in ensuring clients receive a seamless, high-quality service experience while helping internal teams stay aligned and operationally efficient.

This role is for you if you… 

• You have 2+ years of experience in service delivery, project coordination, customer operations, or a similar client-facing operational role, ideally within a SaaS or digital environment

• You speak and write fluent English; additional European languages are a strong plus (German is strongly preferred)

• You are based within the EU time zone

• You have experience communicating directly with clients and stakeholders in a professional environment

• You have strong organisational and project coordination skills and enjoy working across clients and internal teams

• You care deeply about accuracy, timelines, operational quality, and service delivery standards

• You are comfortable working fully remote and async, using tools such as Asana, Slack, Zoom, and other digital collaboration platforms

• You are proactive, highly responsive, and able to manage multiple moving pieces without losing structure or quality

This role is NOT for you if you…

• Need constant supervision or direction

• Prefer repetitive work without change or improvement

• Struggle with multitasking or prioritisation

• Are comfortable with average execution instead of high standards

• Find remote and async collaboration difficult

• Wait for instructions instead of proactively taking ownership