Coordinated Services Senior Manager

Job Description Summary

Under intermittent supervision and with a high level of autonomy, serves as a leader within Global Shared Services supporting the Information Compliance Risk Management (ICRM) program through the advancement of strategic service delivery, workforce enablement, operational excellence, and enterprise compliance initiatives. This role partners closely with Global Shared Services leadership, the Privacy Product Support Senior Manager, compliance stakeholders, technology teams, and business partners across the United States, Canada, and Europe to enhance organizational capabilities, drive cross-functional collaboration, and support the successful execution of key ICRM priorities.

A primary focus of the role is helping define, mature, and scale ICRM's Coordinated Services model through cross-training, knowledge-sharing, resource optimization, and service delivery practices that strengthen organizational effectiveness, workforce agility, and long-term operational sustainability. In addition, this role supports the continued evolution of the Privacy360 initiative by partnering with stakeholders to enhance OneTrust-enabled compliance programs, drive adoption of strategic capabilities, and ensure solutions effectively support regulatory, business, and operational objectives.

Job Description

Essential Duties and Responsibilities

• Privacy360 Program Leadership: Support the ongoing maturity, effectiveness, and scalability of the Privacy360 initiative by partnering with stakeholders to align program capabilities with business and regulatory objectives.

• Stakeholder Partnership: Collaborate with Global Shared Services leadership and the Privacy Product Support Senior Manager, along with key stakeholders to identify opportunities, address challenges, and drive consistent execution of program priorities. Including leading and supporting efforts to optimize and enhance OneTrust-supported programs, ensuring solutions effectively support compliance, privacy, governance, and operational needs across regions.

• Coordinated Services Leadership: Serve as a key leader supporting the Coordinated Services initiative, helping define, expand, and mature service delivery capabilities across ICRM.

• Regional Coordination: Promote alignment and consistency across the United States, Canada, and Europe through standardized approaches, stakeholder engagement, and operational best practices.

• Strategic Initiatives: Support the planning, execution, and continuous improvement of compliance and operational initiatives that enhance program effectiveness and organizational outcomes.

• Workforce Enablement: Partner with leadership to develop and advance cross-training, knowledge-sharing, and workforce readiness strategies that improve organizational agility and resiliency. Build and maintain strong partnerships across compliance, legal, technology, operations, and business functions to support successful program delivery.

• May coach, train, and mentor Compliance associates.

• Balances conflicting resource and priority demands.

• Performs other duties and responsibilities as assigned.

Knowledge, Skills, and Abilities

Advanced knowledge of:

• Regulatory & Compliance Knowledge

  • Concepts, practices, and procedures of securities industry and/or banking compliance.

  • Data privacy, information governance, risk management, and compliance frameworks (e.g., GDPR, CCPA, HIPAA, SOX).

  • Compliance operating models, governance processes, and regulatory expectations.

• Program & Operational Leadership

  • Designing, implementing, and enhancing compliance and operational programs.

  • Developing scalable processes, service models, and organizational capabilities.

  • Identifying opportunities to improve efficiency, consistency, and stakeholder experience.

• Platform & Solution Enablement

  • OneTrust and related governance, risk, privacy, or compliance solutions.

  • Translating business and regulatory requirements into practical, sustainable solutions.

  • Supporting enterprise-wide adoption and continuous improvement initiatives.

• Communication & Collaboration

  • Building partnerships and influencing outcomes across organizational levels.

  • Facilitating collaboration amongst compliance, business, technology, and operational stakeholders.

  • Communicating complex concepts to diverse audiences.

Advanced skill in:

• Planning and executing strategic and operational initiatives.

• Managing multiple priorities in a complex and evolving environment.

• Building stakeholder relationships and driving cross-functional collaboration.

• Analyzing business challenges and developing practical solutions.

• Developing and implementing workforce enablement and knowledge-sharing programs.

• Preparing oral and/or written reports.

• Making risk-based, analytical, and data-informed decisions.

• Strong verbal and written communication.

• Operating standard office equipment and using required software applications.

Ability to:

• Coach, mentor, and develop others.

• Partner with other functional areas to accomplish objectives.

• Lead initiatives across multiple teams and stakeholder groups.

• Facilitate meetings and drive consensus across diverse viewpoints.

• Balance strategic objectives with operational execution.

• Attend to detail while maintaining a big-picture perspective.

• Work under pressure on multiple priorities and meet deadlines in a fast-paced environment.

• Communicate effectively with all organizational levels.

• Work independently and collaboratively within a team environment.

• Establish and maintain effective working relationships across the organization.

• Maintain confidentiality and professionalism.

• Interpret and apply policies and recommend improvements as appropriate.

• Formulate and implement strategies consistent with long-term organizational goals.

• Promote team cohesiveness, collaboration, and effectiveness.

• Drive organizational effectiveness through workforce enablement, knowledge sharing, and continuous improvement.

Educational/Previous Experience Requirements

• Bachelor’s degree (B.A. /B.S.)  and a minimum of eight (8) years of experience in Compliance and/or the financial services industry preferred.

~or~

• Any equivalent combination of experience, education, and/or training approved by Human Resources.

Licenses/Certifications

• None Required.

• Additional licenses/certifications demonstrating the candidate’s knowledge/expertise in industry regulation and concepts preferred.

Education

Work Experience

Certifications

Salary Range

$100,000.00-$0.00

Travel

Less than 25%

Workstyle

Remote

The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave.  Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com.

 

 

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. 

We expect our associates at all levels to:
•  Grow professionally and inspire others to do the same
•  Work with and through others to achieve desired outcomes
•  Make prompt, pragmatic choices and act with the client in mind
•  Take ownership and hold themselves and others accountable for delivering results that matter
•  Contribute to the continuous evolution of the firm

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates.  When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs. 

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