Role overview

Qualifications

Academic background in Industrial Engineering, Process Engineering, Systems Engineering, Computer Science, Data Science, Business Administration, or related fields
2 to 4 years of general experience in roles such as process analyst, software functional support, documentation, or technical platform implementation
Bilingual English proficiency (minimum B2 level)
Strong analytical skills and proactive attitude toward self-learning

Responsibilities

Configure, parameterize, and test surveys and workflows within the Qualtrics platform
Structure and design dashboards for clear data visualization
Document implementation processes, technical specifications, and data flows
Analyze databases and operational reports to identify technical anomalies

Key facts

Remote from: Anywhere
Full time
Mid-level (2-5 years)
Process Improvement Specialist
English, Portuguese, Spanish

Hard skills

Process Analysis System Configuration Data Visualization Internal Documentation Operational Support And Analysis Process Modeling Data Cleansing Outcome Interpretation Business Intelligence Tools

Other skills

Spreadsheets
Analytical Skills
Logical Reasoning
Proactivity

About the company

IZO

Izo is a specialized consultancy in Customer & Social Media Experience Management. We develop services and technologies in three business units: Consultancy, Analytics and Technology mainly focused on Multi-channel interactions, Customer Experience Management and Social Media Experience. IZO was founded in 1997 in Spain and its headquarters are in Madrid. It has local presence in Brazil, Chile, Colombia, Ecuador, Mexico, Panama, Peru and Venezuela and is rapidly expanding. Learning more, better understanding the customers, absorbing each project and getting from them the most valuable information already makes IZO one of the leading players in its sector.

Company details

Company typeSME

Company size201 - 500

Links

Website LinkedIn See all jobs

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Job description

Este es un puesto de trabajo remoto.

Are you looking to take the next step in your career by combining process optimization, analytics, and technology? At Izo, we are looking for our next Experience Design Analyst.

We are a leading Experience Management (XM) consulting firm. Our culture is driven by “freedom and responsibility,” where self-management, agility, and rapid growth are part of everyday life. If you are looking for a dynamic, challenging, 100% remote environment and a place where you can accelerate your learning, this role is for you.

The Role and Your Impact

As an Experience Design Analyst, you will play a key role in supporting the consulting team in the implementation of our management platforms. Your main mission will be to analyze process logic, ensure the proper technical configuration of tools (primarily Qualtrics), and document workflows, guaranteeing that everything operates optimally and meets high-quality standards. Additionally, you will provide cross-functional support for our Experience Management consulting solutions.

Your Main Responsibilities

• Configure, parameterize, and test surveys and workflows within the Qualtrics platform.

• Structure and design dashboards to ensure clear and analytical data visualization.

• Thoroughly document implementation processes, technical specifications, and data flows.

• Analyze databases and operational reports to identify technical anomalies and ensure data accuracy.

• Support training sessions and workshops (in both Spanish and English) to ensure successful user adoption of the tools.

• Provide first-level operational support for incidents or technical questions during projects.

• Proactively coordinate with Project Managers to ensure agreed delivery timelines are met.

What We’re Looking For

Required Qualifications:

• Academic background in Industrial Engineering, Process Engineering, Systems Engineering, Computer Science, Data Science, Business Administration, or related fields.

• 2 to 4 years of general experience in roles such as process analyst, software functional support, documentation, or technical platform implementation (ideally in agile environments, startups, or consulting firms).

• Bilingual English proficiency (minimum B2 level), with the confidence and fluency to conduct training sessions, deliver presentations, and interact with clients.

• Strong analytical skills, logical thinking to understand process flows, and a highly proactive attitude toward self-learning.

Preferred Qualifications:

• Previous knowledge or familiarity with the Qualtrics platform or other Experience Management tools (XM/CX/EX).

• At least 1 year of experience in analyzing, cleaning, and interpreting corporate data.

• Experience with process modeling and documentation tools (Miro, Lucidchart, Bizagi, or similar).

• Advanced spreadsheet skills (Excel or Google Sheets: pivot tables, complex formulas, and data organization).

• Basic knowledge or experience with data visualization tools (Power BI, Tableau, or Google Looker Studio).

• Ideally with professional proficiency in Portuguese.

What We Offer

• 100% remote work (real flexibility based on trust and goal achievement).

• Competitive compensation in USD (adjusted according to your country and level of experience).

• Annual performance bonus based on objectives.

• A clear career development plan designed to accelerate your professional growth within the organization.

Are you ready to accelerate your growth with us?

If you are passionate about process-driven technology and match the profile, apply by sending your updated CV through this link or send us a direct message.

We’re excited to welcome your talent to the team!