XTN-2CEB455 | HPC INFRASTRUCTURE SUPPORT ENGINEER (FOCUS RMA)

Role Summary
We are looking for a reliable and detail-oriented person to join our Infrastructure & Operations team in a data
centre support capacity. Day to day, you will help keep hardware logistics running smoothly: tracking
shipments, handling RMA paperwork, raising tickets with vendors, and making sure returned servers are
tested and ready before they go back into use.
This is a great entry point into data centre operations for someone who is organised, communicates clearly,
and takes pride in getting the details right. You will work directly with our Site Reliability Engineer, Michael
Scholz, and the wider Infrastructure & Operations team — the people in Europe doing the physical work
depend on you to keep their paperwork and parts pipeline clean.

Ticketing, is non-negotiable Wel Organized, well aware of problems, knows how to hadle tickets. Willing to learn new things - behavior is more imprtant Technical skills is just a plus - Functional Requirements: Familiarity with server hardware and components (drives, memory, NICs, PSUs, basic chassis layout) Strong attention to detail, particularly with serial numbers, RMAs, and shipping records Comfort using ticketing systems and vendor support portals Clear written English for vendor correspondence and internal handovers Ability to work independently and proactively follow up on shipments, RMAs, and tickets without close supervision Nice-to-haves: Basic Linux knowledge, including command line usage and reading logs Experience using OEM vendor portals (Dell ProSupport, HPE Support Center, Lenovo XClarity) Background in logistics, warehousing, IT asset management, or data center operations Familiarity with collaboration and tracking tools such as Slack, Jira, or Basecamp

What You’ll Do
Shipment tracking. Monitor incoming and outgoing hardware packages across our European sites. Keep
records up to date in the tracking system, follow up on stuck or delayed shipments, and flag anything that
needs attention before it becomes a problem.
RMA support. Help prepare outgoing RMA shipments end-to-end: verify serial numbers, write clear fault
descriptions, and confirm shipping labels are correct before dispatch. Keep the RMA register accurate so we
always know what is in flight with which vendor.
Vendor ticket support. Raise and follow up on support tickets in OEM portals (Dell, HPE, Lenovo, and
similar). Keep ticket details accurate, push for status updates, and make sure nothing slips between the
cracks during multi-step replacement processes.
Parts ordering assistance. Log tickets for replacement components, track them through to delivery, and
confirm the on-site team has what they need before the work window. Maintain a clean view of what is
ordered, what has arrived, and what is still outstanding.

What We’re Looking For
Required
• Some familiarity with server hardware and components (drives, memory, NICs, PSUs, basic chassis
layout)
• Strong attention to detail — accuracy with serial numbers, RMA forms, and shipping records is critical
• Comfortable using ticketing systems and vendor support portals
• Clear written English for vendor correspondence and internal handovers
• Self-starter who can chase shipments, tickets, and replies without being asked
Nice to have
• Basic Linux knowledge (command line, reading logs)
• Experience with vendor portals such as Dell ProSupport, HPE Support Center, or Lenovo XClarity
• Background in logistics, warehousing, IT asset management, or data centre operations
• Familiarity with Slack, Jira, or Basecamp

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