XTN-CCD3518 | FIT AGENT

This position plays a crucial role in driving sales and ensuring high-quality customer support within the travel industry. The primary focus is on engaging with travel agencies and direct guests to facilitate bookings, manage reservations, and optimize customer satisfaction through effective communication and service delivery.

This role offers the unique opportunity to work within a dynamic and growing sector of the travel industry, providing a platform to develop professional sales and customer service skills. The position also allows for direct interaction with a diverse range of clients, enabling the building of a professional network in the travel and hospitality field. Additionally, the role offers competitive compensation and benefits, along with the potential for career advancement within the company.

• Manage and exceed expectations of travel partners and guests by completing all reservation and sales-related processes.
• Respond to inbound sales leads and convert them into bookings, emphasizing product features, quoting prices, and discussing payment terms.
• Accurately process payments and oversee quality control of bookings to maintain product integrity.
• Conduct outbound lead follow-up calls and emails to both potential and existing customers to qualify leads and promote products and services.
• Address customer complaints by answering questions and recommending corrective services.
• Build and maintain strong customer relationships, ensuring repeat business and customer loyalty.
• Handle high call volumes efficiently, navigate company software systems, and manage bookings through the reservation database.
• Request air quotes and update booking details as necessary, ensuring all client information is accurate and up-to-date.
• Perform other related duties as assigned by management to support departmental goals and objectives.

• Proven experience in sales or customer service, preferably within the travel industry.
• Strong communication and interpersonal skills to effectively interact with customers and build relationships.
• Ability to handle high call volumes and multitask in a fast-paced environment.
• Proficiency in using Microsoft Office applications, particularly Outlook, and familiarity with reservation database software.
• Detail-oriented with a knack for problem-solving and the ability to manage payments and financial transactions accurately.

• Experience in CRM software and database management.
• Capability to work independently and as part of a team.
• Flexibility to adapt to changing schedules and job demands.
• Additional languages are a plus, enhancing communication with a diverse client base.
• Knowledge of the travel industry’s latest trends and technologies to stay ahead in a competitive market.