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Partner Success Manager

Spektra Systems

Role overview

Qualifications

  • 2-6 years of experience in Partner Success, Customer Success, Account Management, or similar roles
  • Prior experience with Microsoft technologies (Azure, Microsoft 365, Partner Center preferred)
  • Strong understanding of the Microsoft CSP ecosystem (Direct and Indirect models)
  • SQL proficiency for data analysis and reporting

Responsibilities

  • Lead onboarding for new CSP partners, including platform configuration and enablement; drive early adoption and serve as the primary post-sales contact
  • Build strong partner relationships, conduct regular check-ins and adoption health assessments; proactively identify risks and opportunities to improve satisfaction and retention
  • Provide Microsoft CSP technical enablement, including provisioning, billing, renewals, and reporting; troubleshoot issues and use SQL to analyze data and provide insights
  • Own renewals and expansion opportunities through increased adoption; track partner health and collaborate with Sales, Product, and Engineering to share feedback and escalate issues

About the company

Spektra Systems logo

Spektra Systems

Cloud Computing & Infrastructure (IaaS/PaaS)

Spektra Systems is an innovation leader in cloud computing products and services. Our mission is to enable people and businesses to achieve more with the help of effective technological solutions. Our four revolutionizing products are designed to help Cloud partners run and grow their businesses efficiently. a) CSP Control Center (www.cspcontrolcenter.com) Automating CSP business. Enabling growth. C3 streamlines the entire business & technical lifecycle for Microsoft CSP partners. The platform provides an effortless self-service experience that scales productivity and business development. b) CloudLabs (https://cloudlabs.ai/) Transforming virtual learning through immersive technology. CloudLabs is a self-service, end-to-end learning experience platform that delivers Microsoft Azure hands-on workshops at scale. Designed for training providers, ISV’s and system integrators, Cloudlabs has transformed the way cloud workshops and demonstrations are conducted. c) SaaSify (https://saasify.ai/) Helping ISVs and SaaS companies grow their business. SaaSify is a one-of-its-kind solution built to simplify, streamline and accelerate revenue growth on cloud marketplaces. The platform enables companies to optimize, list, sell and manage their software offerings — cost-effectively. d) Spektra Academy (https://spektraacademy.com/) Empowering individual learners through hands-on lab training and certification. Along with advanced solutions, we offer end-to-end services comprising advisory and consulting, product customization, and managed services. We’re headquartered in Seattle, the United States with offices in Canada, India, and Mexico and clients worldwide. Check us out at www.spektrasystems.com

Company details

IndustryCloud Computing & Infrastructure (IaaS/PaaS)
Company size201 - 500

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Job description

This is a remote position.

Location: Currently remote; may transition to onsite in the future ​

CSP Control Center (C3) is a unified SaaS automation platform built for Microsoft Cloud Solution Provider (CSP) partners. C3 enables Direct and Indirect CSPs to streamline provisioning, billing, renewals, FinOps optimization, and customer experience - helping partners scale efficiently and profitably.

Role Overview

We are looking for a Partner Success Manager who will own post-sales partner engagement, onboarding, adoption, and ongoing success for CSP Control Center. This role works closely with Sales, Product, and Engineering teams to ensure partners achieve value quickly and continue to grow with C3.

The ideal candidate has hands-on experience with Microsoft technologies, a strong understanding of the Microsoft CSP ecosystem, SQL proficiency, and prior experience working in a SaaS Business.

Key Responsibilities

Partner Onboarding & Adoption

  • Lead onboarding for new CSP partners, including platform configuration and enablement.
  • Drive early adoption and ensure partners reach defined success milestones.
  • Act as the primary point of contact post-sales for assigned partners.

Ongoing Partner Success & Relationship Management

  • Build strong, trusted relationships with partner stakeholders.
  • Conduct regular check-ins, business reviews, and adoption health assessments.
  • Proactively identify risks and opportunities to improve partner satisfaction and retention.

Microsoft CSP & Technical Enablement

  • Support partners on Microsoft CSP-related workflows including provisioning, billing, renewals, and reporting.
  • Troubleshoot partner issues related to C3, 3rd party integrations, and data synchronization.
  • Use SQL to analyze partner data, usage trends, and adoption metrics to provide insights.

Cross-Functional Collaboration

  • Work closely with Sales for smooth handover from pre-sales to post-sales.
  • Partner with Product and Engineering teams to escalate issues, track resolutions, and share partner feedback.
  • Contribute to improving onboarding processes, documentation, and success playbooks.

Renewals, Expansion & Value Realization

  • Support partner renewals and identify expansion opportunities through increased adoption.
  • Help partners optimize operations and margins using C3 capabilities.
  • Track and report on partner health, engagement, and success metrics.

Requirements

  • 2–6 years of experience in Partner Success, Customer Success, Account Management, or similar roles. 
  • Prior experience with Microsoft technologies (Azure, Microsoft 365, Partner Center preferred). 
  • Strong understanding of the Microsoft CSP ecosystem (Direct & Indirect models). 
  • SQL proficiency for data analysis and reporting. 
  • Experience working in a SaaS-based product environment. 
  • Strong communication, problem-solving, and stakeholder management skills. 

Preferred Qualifications 

  • Experience supporting CSPs, MSPs, ISVs, or cloud resellers. 
  • Familiarity with billing, licensing, renewals, or FinOps concepts. 
  • Experience working with global partners and cross-functional teams. ​

What Success Looks Like 

  • High partner onboarding success and adoption rates which translates to improved ticket size over time.  
  • Strong partner satisfaction and retention. 
  • Reduced time-to-value for new partners. 
  • Actionable partner insights shared with internal teams. 
  • Seamless collaboration across Sales, Product, and Engineering.

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Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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