Key Facts

Remote From:

Full time

Expert & Leadership (>10 years)

English

Hard Skills

Windows Remote Assistance Password Management Help Desk Support Hardware Support Engineering Documentation Data Entry Escalation Procedures Enterprise Application Software Telephony Print Servers +2 more

Other Skills

•
Troubleshooting (Problem Solving)
•
Communication
•
Teamwork
•
Customer Service
•
Prioritization
•
Empathy

Roles & Responsibilities

Solid technical foundation for IT support and troubleshooting.
At least 1 year of customer service experience.
Strong communication skills and a passion for helping others.
High School diploma/GED or 10 years of work experience.

Requirements:

Provide first-line support for password resets and service requests, and triage incoming calls via phone, voicemail, eHelps, and email.
Provide second-line support to Analysts and Senior Analysts for incidents involving Clinical and Non-Clinical applications and systems.
Document technical solutions and escalate issues appropriately to internal Analysts.
Resolve password resets/unlocks, printing issues, and provide remote assistance.

SSM Health

About SSM Health

SSM Health is a Catholic, not-for-profit health system serving the comprehensive health needs of communities across the Midwest through one of the largest integrated delivery systems in the nation.The organization’s 40,000 team members and more than 12,800 providers are committed to providing exceptional health care services and revealing God’s healing presence to everyone they serve. With care delivery sites in Illinois, Missouri, Oklahoma and Wisconsin, SSM Health includes 23 hospitals, more than 300 physician offices and other outpatient and virtual care services, 12 post-acute facilities, comprehensive home care and hospice services, a pharmacy benefit company, a health insurance company and an accountable care organization. It is one of the largest employers in every community it serves. An early adopter of the electronic health record (EHR), SSM Health is a national leader for the depth of its EHR integration.Our Mission: Through our exceptional health care services, we reveal the healing presence of God.Learn more about SSM Health here: http://www.ssmhealth.com/system/about-ssmVisit jobs.ssmhealth.com to fulfill your calling with SSM Health.

Company type: XLarge

Founded: 2018

Company size: 10001

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Job description

It's more than a career, it's a calling.

MO-REMOTE

Worker Type:

Regular

Job Highlights:

Kickstart your IT career with a team that keeps healthcare running.

Join our Technology Service Center as a Technician, where you’ll be the first point of contact for users, delivering exceptional customer support while resolving technical issues that directly impact patient care and operations. In this role, you’ll combine your technical aptitude with strong communication skills to troubleshoot, support, and guide users in a fast-paced, service-focused environment.

We’re looking for candidates with a solid technical foundation, at least 1 year of customer service experience, and a passion for helping others. If you’re ready to grow your IT career in a collaborative, mission-driven organization—this is your opportunity to make an impact from day one.

Apply today and be part of a team that makes technology work for people—every day

Job Summary:

Provides first line support and resolution for password resets, and service requests. Provides second line support for Analyst and Senior Analyst pertaining to incoming calls and incidents, to include all Clinical and Non-Clinical applications and systems. Remotely assists users of the organization's systems on all enterprise applications and hardware.

Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES

Answers, evaluates and prioritizes incoming telephone, voicemail, eHelps, and email requests from end users.
Documents technical solutions to problems during resolution of an issue.
Escalates issues appropriately to internal Analysts and Senior Analysts.
Resolves Password resets/unlocks, printing, and remote assistance.
Answers any type of call and utilizes the tools available to capture the information needed for further triaging and resolution.
Performs other duties as assigned.

EDUCATION

High School diploma/GED or 10 years of work experience

EXPERIENCE

One year customer service experience

PHYSICAL REQUIREMENTS

Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
Frequent keyboard use/data entry.
Occasional bending, stooping, kneeling, squatting, twisting and gripping.
Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
Rare climbing.

REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS

None

Department:

9604060099 TSC Non Clinical Apps/Systems

Work Shift:

Variable Shift (United States of America)

Scheduled Weekly Hours:

Benefits:

SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.

Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members.

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SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status, or any other characteristic protected by applicable law. Click here to learn more.