Role overview

Qualifications

A high school diploma or equivalent.
Must pass credit union fluency testing and maintain working knowledge of English and a secondary language.
A minimum of 1 year's experience as interpreter preferred.
A minimum of 1 year's related experience or an Associate's Degree.

Responsibilities

Provides efficient, professional service by serving as an interpreter between credit union employee and bilingual members.
Provides assistance to online, mobile, and phone banking users by resetting passwords or unlocking accounts, addressing bill pay inquiries and resolutions, assisting with cross account access, and verification of deposits.
Performs all job functions with a high degree of accuracy, efficiency and professionalism.
Finds a successful balance between achieving individual productivity, job performance, and service goals while maintaining a positive, team-based experience for members and co-workers.

Key facts

Remote from: Wisconsin (USA)
Full time
Junior (1-2 years)
English

Hard skills

Language Interpretation Customer Development Deposit Preparation Copayment Collection And Processing Microsoft Operating Systems Productivity Improvement Service Level Management Operational Efficiency

Other skills

Microsoft Office
Professionalism
Communication
Teamwork
Customer Service
Detail Oriented
Empathy
Relationship Building

About the company

CoVantage Credit Union

Our mission is to welcome all regardless of wealth; provide outstanding value and exceptional service; work with members experiencing financial challenge; and remain financially strong. CoVantage Credit Union came into business in 1953. The office had just two employees in the basement of the now non-operational Antigo Co-op Oil Association bulk plant. From the beginning, CoVantage has been member-owned and operated, with a philosophy of doing business for "people-not-profit" that still holds true today. Over the years, we’ve grown significantly, with over 415 employees in 19 locations serving 120,000+ members! Our culture sets us apart from the rest. We start by hiring the best people and present them with exciting challenges and growth opportunities. Our employees go beyond handling financial matters. They give back to our Wisconsin and upper Michigan charter-area communities by promoting financial literacy to students and adults, and by volunteering for civic groups, school events, and more. Employees are eligible for bonus pay of 4% or more per year based on role. The bonus is based on wages paid from Jan. 1 through Dec. 31 of the previous year. The percentage received is based on the overall financial performance of CoVantage and individual employee performance. Eligible employees can participate in health and dental insurance. There are three different health insurance options to choose from, along with Health Savings Account and Flexible Spending Account options that potentially include generous employer contributions! Additional benefits include: -A generous 401(k) employer match of up to 200% -Paid vacation plus paid sick leave every year for eligible employees -Paid holidays and your birthday off with pay -Plus, paid time off to volunteer in your community! If this sounds like an organization you would be proud to work for, we want you. We'll give you a chance to grow and an opportunity to serve. To learn more, visit www.covantagecu.org/careers.

Company details

Company size201 - 500

Links

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Job description

Are you passionate about helping others and fluent in more than one language? Join CoVantage Credit Union and become a vital bridge connecting members to the financial services they need.
In this role, you’ll provide exceptional service by supporting bilingual members through in-person, phone, and digital interactions. You’ll interpret conversations, assist with accounts, and ensure every member feels understood, confident, and valued. From answering questions to guiding members through financial solutions, your impact will be felt every day. At CoVantage, we put people first—offering a collaborative environment where you can grow your skills, build strong relationships, and help members achieve financial well-being.

CoVantage invests in our team members! Your starting pay rate will be based on your related experience and qualifications. Benefits include a 401k employer match of up to 200%, a bonus of annual salary up to 4%, a generous employer HSA contribution, and paid time off for community service.

Job Duties

Provides efficient, professional service by serving as an interpreter between credit union employee and bilingual members.
Provides assistance to online, mobile, and phone banking users by resetting passwords or unlocking accounts, addressing bill pay inquiries and resolutions, assisting with cross account access, and verification of deposits.
Performs all job functions with a high degree of accuracy, efficiency and professionalism.
Finds a successful balance between achieving individual productivity, job performance, and service goals while maintaining a positive, team-based experience for members and co-workers.
Exhibits the credit union’s seven service standards promoting a culture of welcoming all and putting people first whether they are a member or a coworker.

Qualifications

A high school diploma or equivalent.
Must pass credit union fluency testing and maintain working knowledge of English and secondary language.
A minimum of 1 years’ experience as interpreter preferred.
A minimum of 1 years’ related experience or an Associate’s Degree.
General knowledge of the credit union and its services preferred.
Proficient with Microsoft Office and Windows Software programs.