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Maintenance Coordinator

Role overview

Qualifications

  • Fluent in English and Spanish (written and verbal communication)
  • Property management experience
  • Experience using property management software (AppFolio a huge plus)
  • Customer service experience

Responsibilities

  • Respond to all tenant maintenance requests
  • Contact, coordinate, and dispatch vendors to properties
  • Communicate with landlords to obtain approval for maintenance repairs
  • Onboard new vendors, obtain documentation, and set up portal access

Key facts

  • Remote from: Philippines
  • Full time
  • Expert & Leadership (>10 years)
  • 15 - 15K yearly
  • English, Spanish

Other skills

  • Customer Service
  • Team Building
  • Spatial Abilities
  • Communication
  • Time Management
  • Proactivity
  • Learning Agility
  • Self-Motivation

About the company

Marshall Reddick Real Estate logo

Marshall Reddick Real Estate

Real Estate

Services we offer: - Real estate agents for buying and selling your home and investment property - Property management for landlords - Private money lending for borrowing non-owner occupied financing - Mortgage investments for investing in secured notes - Investment Funds for investing to receive passive income - Industry leading online and in-person education and advice At Marshall Reddick, we mentor and educate each client all the way through to retirement planning. Whether you are buying your first home or purchasing your 5th multi-family investment property you can be confident in the knowledge and service you are provided. With 8 offices across the U.S., you have the ability to own a multi-state real estate portfolio in both cash flow and appreciation markets while working with one point of contact, one company, one website, one fee structure, one monthly statement, and the same standard of quality service. Our innovation, infrastructure, vast knowledge, deep local relationships, everyday market experience, and real estate expertise enable us to custom tailor services to each client’s unique needs and financial goals. We specialize in residential property ranging from single-family homes, condos, townhomes, 2-4 unit multi-family, and 5+ unit apartment buildings. In 2014, Marshall Reddick Real Estate was acquired by Ross Nelson and Scott Pastel. New ownership has set out to re-imagine the entire process of buying, selling, managing, and financing residential and multi-family real estate. To do this we have built some of the most advanced software and website to support our clients and employees from start to finish. This has allowed us to create a safe place where people can go and learn in-person or online at their own pace at no cost, so 100% of their money goes towards acquiring real estate and mortgages. The future of real estate is here, and investing has never been easier.

Company details

Company typeSME
IndustryReal Estate
Company size51 - 200

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Job description

No phone calls or emails from recruiters or employment agencies. Do not contact us with unsolicited services or offers. All candidates must apply directly.
 
Who We Are
Here at Marshall Reddick Real Estate we are a fast-paced, software-centered, and rapidly changing full-service residential real estate investment firm. We provide multiple services to our clients including real estate brokerage, property management, private lending, and investment funds. We have a team of 150+ members across 9 offices in CA, TX, FL, and TN. Founded in 1979, we are committed to our mission to be the bridge connecting each client to financial independence through education, mentorship, and by providing a trusted system of buying, selling, and managing real estate and mortgages nationwide.

The Opportunity 
We are in need of a self-starting, reliable, and eager customer service professional who will contribute to the amazing culture that is Marshall Reddick Real Estate. We're looking for a proactive team member to make an immediate impact in our Property Management division.
 
The main objective of this position is to handle and filter all incoming maintenance requests through AppFolio, communicate with vendors, and ensure requests are resolved in a timely manner. We are looking for a quick learner who is proactive, can take direction well, and shows initiative. This position will require excellent organization and time management skills to exceed expectations for our tenants, owners, and vendors. You will have the privilege of communicating with landlords, when needed, regarding the status of their properties.
 
We have a need to hire a full-time, individual contractor to work remotely from Philippines and support a portfolio of properties. 
 
Location | Remote - Philippines
Shifts | Monday - Friday, 8:30am CST - 5:30pm CST
 
What We Offer
Hourly Rate |$8.00 USD
Bonus Pay | U.S. Holidays + Time Off

What You'll Do
  • Respond to all tenant maintenance requests 
  • Contact, coordinate, and dispatch vendor(s) to properties 
  • Communicate with landlords to obtain approval for make-ready or maintenance repairs 
  • Work closely with Maintenance Managers to maintain a vendor list 
  • Onboard new vendors, obtain documentation, set up portal access 
  • Prepare move-in/move-out reports 
  • Must be available for on-call emergency rotation

  • What Qualifies You
  • Fluent in English and Spanish to include written and verbal communication
  • Personal laptop/computer, high-speed internet connection, and home office space
  • Experience using property management software, AppFolio is a huge plus
  • Property management experience
  • Customer service experience
  • Experience working on a team with daily communication

  • What Sets You Apart
  • Customer service mindset and positive attitude 
  • Ability to learn quickly
  • Highly self-motivated and willing to put forth extra effort consistently 
  • Passion for real estate and motivation to learn 
  • Experience with CRM software, SuiteCRM a huge plus 
  • Apply once. Then go straight to the hiring manager.

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    MR

    Marcus Rivera

    Chief Revenue Officer

    m.rivera@company.com
    linkedin.com/in/marcusrivera
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