Role overview

Qualifications

Real world experience in an advanced level network administration or technical support role
Industry certifications from CompTIA, Microsoft, Fortinet, Cisco or VMware
Minimum of a four-year college degree or equivalent experience
Advanced level knowledge of Server Operating Systems, Storage Area Network Architectures, Network Applications and LAN / WAN / Wireless Technologies

Responsibilities

Provide advanced remote technical support to clients over the phone using remote control tools
Conduct onsite advanced technical support at client location as needed
Diagnose and resolve server, storage and network infrastructure issues
Ensure client networks remain stable with maximum uptime through proactive and reactive technical support

Key facts

Remote from: Maine (USA)
Full time
Network Systems Engineer
English

Other skills

Troubleshooting (Problem Solving)
Professionalism
Analytical Skills
Active Listening
Resilience
Relationship Building
Teamwork
Self-Confidence
Organizational Skills
Customer Service
Detail Oriented
Lifelong Learning
Verbal Communication Skills
Social Skills
Self-Motivation
Problem Solving

About the company

Phantom Staffing

Human Resources, Staffing & Recruiting

Phantom Staffing is a Premier executive recruitment firm specializing in Permanent and Temporary staffing within the following verticals: Accounting & Finance: (Bank Operations) AP, AR, Accountants, Staff Accountants, Sr. Accountants, Controllers, Accounting Managers and Tax professionals. Engineering: SW, HW, ME and EE Information Technology : All Application and Infrastructure needs. Help Desk, Desktop, Developers, System Administrators, UI/UX Design, Mobile Developers, Project Managers, Program Managers and Architects are a few off the skill sets we cover most often. HR/Recruiting : Sourcer's, Recruiters and HR Professionals Our recruiters are highly-specialized consultants who only recruit within specific job disciplines. Every recruiter for the above industries are specialized within a specific industry. They are proactively building long-term relationships with candidate. This allows a rich pipeline of prospective candidates for each of our clients. The bottom line is that we understand your business, your challenges – and most importantly what it takes to source and successfully hire top talent. When you’re looking to hire top talent to make an immediate impact, look to Phantom Staffing as a partner and reliable resource.

Company details

Company typeSmall startup

IndustryHuman Resources, Staffing & Recruiting

Company size1 - 10

Links

Website LinkedIn See all jobs

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Job description

Responsibilities:

· Provide advanced remote technical support to clients over the phone using remote control tools

· Conduct onsite advanced technical support at client location as needed

· Diagnose and resolve server, storage and network infrastructure issues

· Ensure client networks remain stable with maximum uptime through proactive and reactive technical support

· Work with application vendors in troubleshooting application performance and errors

· Build solid, long-term relationships with team members and our clients

· Continue skills development; maintain proficiency in current technologies

Products and Services:

· Windows Server 2016, 2019, & 2022

· VMware or Microsoft Hyper-V virtualization technologies

· Storage Area Network Architectures

· Backup and Recovery technologies

· Citrix and Microsoft Remote Desktop Services

· Firewalls, Routers and Managed Switches (Fortinet, Cisco)

· LAN / WAN / Wireless networking hardware and software technologies

· Systems Management Software (HP Insight Manager, Dell OpenManage)

Behavioral Traits, Attitudes and Skills:

· Exceptional listening skills; ability to translate client description to technical detail

· Excellent skills in communicating step by step directions over the phone

· Excellent oral and written communication skills

· Attention to detail in both challenging and mundane tasks

· Highly professional and personable at all times

· Strong internal strength and focus to overcome technical challenges

· Ability to work independently and with a team to meet goals and objectives

· Possess and portray a level of self-confidence, yet know when to seek advice from teammates or vendor partners

· Driven to learn new products and technologies by actively pursuing education and certification

· Develop and maintain a high level of competency with the technologies supported

Prerequisites:

· Real world experience in an advanced level network administration or technical support role

· Strong communication and interpersonal skills

· Strong analytical and organizational skills

· Desire to do what it takes to solve technical challenges

· Industry certifications from CompTIA, Microsoft, Fortinet, Cisco or VMware

· Minimum of a four-year college degree or equivalent experience

· Advanced level knowledge of Server Operating Systems, Storage Area Network Architectures, Network Applications and LAN / WAN / Wireless Technologies