Key Facts

Remote From:

Full time

English

Hard Skills

Operational Acceptance Testing System Deployment Hardware Support Configuration Management Computer Building Asset Management Security Controls Vendor Management Software Deployment Privileged Access Management +2 more

Other Skills

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Troubleshooting (Problem Solving)
•
Teamwork
•
Communication
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Problem Solving

Roles & Responsibilities

Knowledge of computer hardware components and ability to assemble and troubleshoot computers/laptops.
Proficiency in diagnosing and resolving hardware and software problems.
Strong problem-solving skills and ability to work independently or as part of a team.
Excellent communication skills to provide effective technical support to employees.

Requirements:

Plan and execute the deployment of WFH PCs, ensuring devices are configured with the necessary software, security, and access protocols.
Conduct pre-deployment testing to verify devices meet organizational standards and are fully functional.
Assist employees with initial setup and configuration, addressing issues such as connectivity, software conflicts, and system errors.
Troubleshoot and resolve hardware and software issues to minimize downtime.

Sourcefit DR

About Sourcefit DR

Sourcefit is focused on providing custom offshore solutions. We help companies large and small to lower costs and increase productivity by providing highly-skilled, highly-motivated staff who can match the performance of onshore staff at a fraction of the cost. At Sourcefit, we understand that successful outsourcing requires more than just great staff. We are committed to working closely with you every step of the way to understand your goals and seamlessly transfer your business culture and successful business processes to an offshore environment. At Sourcefit there is never any obligation until you're comfortable you've found the perfect fit for your business needs. We offer various levels of operational and project management depending on your needs. You supply the vision and we handle the rest: from recruiting and pre–screening of candidates, providing all necessary office support, equipment and infrastructure, as well as end to end HR management.Established by Andy Schachtel, an American entrepreneur with over 20 years of experience in outsourcing both as a client and as a service provider, Sourcefit currently has over 1500 employees and is growing steadily. In light of this rapid growth, Sourcefit remains dedicated to preserving its entrepreneurial start-up spirit, actively nurturing innovation and agility in its operations, with branches in the Philippines, Armenia, the Dominican Republic, and South Africa. Above all, Sourcefit endeavors to make sure that each of our clients feel that they have our undivided attention and provide them with customized solutions that fit their business.Contact us today for a free consultation.Visit sourcefit.com to find out how our services can help you grow your business.For information and updates on outsourcing, offshoring, productivity and cost-effective business solutions, visit Sourcefit's official channels:http://www.sourcefit.comFacebook, Instagram, Twitter, Youtube, Tiktok: @SourcefitPH

Founded: 2018

Company size: 11 - 50

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Job description

Position Summary

The IT Associate will be responsible for ensuring the seamless deployment, configuration, and maintenance of work-from-home (WFH) PCs for employees. This role involves pre-deployment testing, troubleshooting, and managing faulty equipment to support the organization's IT infrastructure. The ideal candidate will have a strong foundation in computer hardware and software, with a focus on delivering efficient technical support.

Job Details:
Onsite
Shifting Schedule – Possible schedules are as follows:
• Morning shift: 7am-4pm
• Mid Shift: 11am-8pm
• GY Shift: 6pm-3am | 8pm-5am | 9pm-6am
*Following PH Holidays

Responsibilities:
• Plan and execute the deployment of WFH PCs, ensuring all devices are configured with the necessary software, security, and access protocols.
• Conduct pre-deployment testing to verify that devices meet organizational standards and are fully functional.
• Assist employees with initial setup and configuration, addressing issues such as connectivity, software conflicts, and system errors.
• Troubleshoot and resolve hardware and software issues to minimize downtime.
• Manage faulty equipment by coordinating repairs or replacements through vendors or internal repair teams.

Qualifications:
• Knowledge of computer hardware components and the ability to assemble and troubleshoot computer or laptop issues.
• Proficiency in diagnosing and resolving hardware and software problems.
• Strong problem-solving skills and the ability to work independently or as part of a team.
• Excellent communication skills to provide effective technical support to employees.