Key Facts

Remote From:

Full time

English, Hindi

Hard Skills

HyperText Markup Language (HTML) JavaScript (Programming Language) Help Desk Support Cross-Functional Collaboration Engineering Documentation Escalation Procedures Help Desk Support Process Management Programming Languages Python (Programming Language) +6 more

Other Skills

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Troubleshooting (Problem Solving)
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Technical Acumen
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Independent Thinking
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Intercultural Communication
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Professionalism
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Non-Verbal Communication
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Accountability
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Teamwork
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Quick Learning
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Problem Solving

Roles & Responsibilities

Past experience in a similar role.
Basic programming knowledge of JavaScript and HTML (Python or other languages - an advantage).
Strong technical skills and ability to read technical documentation and troubleshoot issues.
Proficiency in Hindi and English with excellent spoken and written business communication skills.

Requirements:

Provide Bright Data's customers with timely and accurate technical support, handling a high volume of technical inquiries across channels (talk, write, present).
Independently understand and solve technical problems using internal documentation.
Clarify problem solutions to customers and provide them with the best workflows.
Interact with other departments to clarify issues and escalate them when required.

Bright Data

About Bright Data

Bright Data is the world’s largest data collection platform dedicated to helping all businesses view the Internet just like their consumers and potential consumers do each and every day. We help global brands gather publicly available web data in an ethical manner and transform unstructured data (e.g., HTML) into structured data (e.g., xl). Working with over 15,000 customers, including market-leaders from the Fortune 500 space, the company’s first-of-its-kind data collection platform enables clients to view the internet in complete transparency, no matter where they are based in the world. By scouring the web through the eyes of the consumer, organizations can collect data at scale and gain a real and accurate perspective of how their customers are interacting with their brand and with their competitors – without being blocked or served misleading information. This means organizations can now make better, faster, and more informed business decisions based on real-time competitive data - leveraging real net transparency.

Company type: SME

Founded: 2018

Company size: 201 - 500

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Job description

Description

We are seeking a highly motivated and technically skilled Technical Support manager to join our team.

In this role, you will provide support for our complex products, ensuring a seamless experience for our customers.

While you'll be part of a collaborative team, you must also be independent, responsible, and accountable in managing customer inquiries and troubleshooting technical issues.

Strong organizational skills, professionalism, proactive problem-solving and a courteous approach are essential, as is the ability to quickly learn and apply technical knowledge.

Responsibilities

Provide Bright Data's customers with timely and accurate technical support, while handling high volume of technical customer inquiries, by different channels (talk\write\present)
Independently understand and solve technical problems using internal documentation.
Clarify problem solutions to customers and provide them with the best workflows.
Interact with other departments to clarify issues and escalate them when required.

Requirements

Past experience in a similar role.
Basic programming knowledge of JavaScript and HTML (Python or other languages - an advantage).
Strong technical skills and orientation, including the ability to read technical documentation and troubleshoot issues.
Excellent and effective spoken & written business communication skills in order to participate in calls with global company customers
Customer oriented, accountable, organized, fast learning skills, and with a quick delivery mentality.
Proficiency in Hindi & English