At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
Job Overview
The Customer Quality Engineer (m/f/d) plays a crucial role in developing and maintaining high-quality customer relationships within the EMIA region. This position operates in accordance with established quality specifications and regulations, serving both a mediator and quality expert for internal and external stakeholders.
This is a remote position that can be based within Europe, ideally located close to Automotive OEMs.
Job Requirements
- Managing customer-specific EMIA Quality requirements, including
- Customer Scorecards
- PPAP/PPA (Production Part Approval Process) Scorecards and Elements
- Financial aspects
- Overseeing improvement activities and their associated releases
- Ensuring timely responses to customer requests
- Contributing to market share expansion and overall growth for TE
Customer Engagement:
- Provide onside customer support as needed and drive communication with customers about quality related topics
- Maintain strong knowledge of customer-specific requirements and Tier 1 business processes
Collaboration:
- Collaborate with Sales and product management team and Customer service team
- Work closely with TE PE Resident Engineers, Customer engineering team, FLE etc. to support key customers
Quality Assurance and Rework Management:
- Responsible for monitoring local sorting activities at companies (CoPQ) and managing rework actions at customer locations, negotiate costs, leading to cost avoidance/savings
- Ensure compliance with processes to avoid additional financial costs
Technical Expertise:
- Act as a technical specialist for the future product portfolio, ASpice, Technical Cleanliness and other AUT business standards
- Provide expertise in harnesses, batteries, and the full TE portfolio and Tier 1 projects
What your background should look like
- MBA / Engineer with university degree / certified Engineer or comparable
- Minimum of 5 years of experience in Automotive Quality
- Financial understanding (CoPQ, P&L, Warranty, Accruals etc.)
- Knowledge in statistics and basic tools of quality (APQP, MSA, Capability Studies, VDA, AIAG, FMEA)
- ASpice, Technical Cleanliness, Cyber security knowledge
- Strong technical knowledge in harnesses, batteries, and TE product portfolio
- Experience with Tier 1 business operations and customer-specific standards.
- Fluent business English verbal and writing. German language skills are a plus.
- Travels minimum 50% + within EMIA (with all transportation modes, minimum, but not limited to car, plane, train, boats) with a high flexibility
Competencies
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
